HouseCanary Outage History
HouseCanary is up right nowPingoru has recorded 50 incidents for HouseCanary: 19 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 1 of 512 (0%) |
Incidents, newest first
Notice October 1, 2026 API Connectivity Issues 45m Data Explorer - Analytics API, Property Explorer - API, Order Manager - API
Started Oct 01, 2026, 01:26 AM UTC· resolved Oct 01, 2026, 02:12 AM UTC
- investigating Oct 01, 2026, 01:26 AM UTC
We are currently investigating an issue causing some clients to experience connection errors when accessing HouseCanary APIs. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as more information is available.
- resolved Oct 01, 2026, 02:12 AM UTC
This issue has been resolved, and the HouseCanary API is operating normally. Clients should no longer experience connection errors. We apologize for any inconvenience and thank you for your patience. If you continue to have issues, please contact our support team.
Notice October 1, 2026 The October AVM processing has been completed – Monthly AVM Data Refresh
Started Oct 01, 2026, 12:00 AM UTC· resolved Oct 01, 2026, 12:00 AM UTC
- resolved Oct 01, 2026, 12:00 AM UTC
The October AVM processing has been completed
Notice August 31, 2026 The September AVM processing has been completed – Monthly AVM Data Refresh
Started Aug 31, 2026, 12:00 AM UTC· resolved Aug 31, 2026, 12:00 AM UTC
- resolved Sep 24, 2026, 05:37 PM UTC
The September AVM processing has been completed
Notice July 31, 2026 The August AVM processing has been completed – Monthly AVM Data Refresh
Started Jul 31, 2026, 12:00 AM UTC· resolved Jul 31, 2026, 12:00 AM UTC
- resolved Sep 24, 2026, 05:36 PM UTC
The August AVM processing has been completed
Notice July 1, 2026 The July AVM processing has been completed – Monthly AVM Data Refresh
Started Jul 01, 2026, 12:47 AM UTC· resolved Jul 01, 2026, 12:48 AM UTC
- resolved Jul 01, 2026, 12:48 AM UTC
The July AVM processing has been completed
Notice May 29, 2026 The June AVM processing has been completed – Monthly AVM Data Refresh
Started May 29, 2026, 11:04 PM UTC· resolved May 29, 2026, 11:04 PM UTC
- resolved May 29, 2026, 11:04 PM UTC
The June AVM processing has been completed
Notice April 30, 2026 The May AVM processing has been completed – Monthly AVM Data Refresh
Started Apr 30, 2026, 08:05 PM UTC· resolved Apr 30, 2026, 08:05 PM UTC
- resolved Apr 30, 2026, 08:05 PM UTC
The May AVM processing has been completed
Notice March 31, 2026 The April AVM processing has been completed – Monthly AVM Data Refresh
Started Mar 31, 2026, 08:39 PM UTC· resolved Mar 31, 2026, 08:39 PM UTC
- resolved Mar 31, 2026, 08:39 PM UTC
The April AVM processing has been completed
Notice February 27, 2026 The March AVM processing has been completed – Monthly AVM Data Refresh
Started Feb 27, 2026, 07:09 PM UTC· resolved Feb 27, 2026, 07:09 PM UTC
- resolved Feb 27, 2026, 07:09 PM UTC
The March AVM processing has been completed
Notice January 31, 2026 The February AVM processing has been completed – Monthly AVM Data Refresh
Started Jan 31, 2026, 12:07 AM UTC· resolved Jan 31, 2026, 12:07 AM UTC
- resolved Jan 31, 2026, 12:07 AM UTC
The February AVM processing has been completed
Notice January 9, 2026 Increased lead volume due to addition of new MLS - MetroList (Sacramento) – Data Explorer - Analytics API, Data Explorer - Web Application, Property Explorer - Web Application, Property Explorer - API and 5 more
Started Jan 09, 2026, 07:53 PM UTC· resolved Jan 09, 2026, 07:53 PM UTC
- resolved Jan 09, 2026, 07:53 PM UTC
As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling MetroList which covers the MSAs noted below. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in the noted MSAs can expect increased lead volume due to this addition. MSAs: Sacramento-Roseville-Folsom, CA Stockton-Lodi, CA Modesto, CA Yuba City, CA
Notice December 31, 2025 The January AVM processing has been completed – Monthly AVM Data Refresh
Started Dec 31, 2025, 06:46 PM UTC· resolved Dec 31, 2025, 06:46 PM UTC
- resolved Dec 31, 2025, 06:46 PM UTC
The January AVM processing has been completed
Notice December 22, 2025 MLS Outage - California Regional MLS (CRMLS) 79d 21h Property Explorer - Web Application, Property Explorer - API, Portfolio Monitor, Acquisition Explorer and 2 more
Started Dec 22, 2025, 08:28 PM UTC· resolved Mar 12, 2026, 05:58 PM UTC
- identified Dec 22, 2025, 08:28 PM UTC
We are currently experiencing an outage related to California Regional MLS (CRMLS), which impacts several areas of California. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Mar 12, 2026, 05:58 PM UTC
Access has been fully restored to data related to California Regional MLS (CRMLS), which impacts several areas of California. All previously impacted products, with the exception of Acquisition Explorer, are now fully operational.
Notice December 18, 2025 MLS Outage - OneKey MLS 22d Property Explorer - Web Application, Property Explorer - API, Portfolio Monitor, Acquisition Explorer and 2 more
Started Dec 18, 2025, 05:51 PM UTC· resolved Jan 09, 2026, 06:16 PM UTC
- identified Dec 18, 2025, 05:51 PM UTC
We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Jan 09, 2026, 06:16 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
Notice November 26, 2025 The December AVM processing has been completed – Monthly AVM Data Refresh
Started Nov 26, 2025, 09:46 PM UTC· resolved Nov 26, 2025, 09:46 PM UTC
- resolved Nov 26, 2025, 09:46 PM UTC
The December AVM processing has been completed
Notice October 31, 2025 The November AVM processing has been completed – Monthly AVM Data Refresh
Started Oct 31, 2025, 09:39 PM UTC· resolved Oct 31, 2025, 09:39 PM UTC
- resolved Oct 31, 2025, 09:39 PM UTC
The November AVM processing has been completed
Minor October 20, 2025 Intermittent errors related to partial outage of cloud provider 6h 18m Platform and Developer Center
Started Oct 20, 2025, 03:43 PM UTC· resolved Oct 20, 2025, 10:02 PM UTC
- monitoring Oct 20, 2025, 03:43 PM UTC
Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.
- monitoring Oct 20, 2025, 06:00 PM UTC
We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.
- resolved Oct 20, 2025, 10:02 PM UTC
Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.
Minor September 3, 2025 Bulk Property Data - some clients may have trouble accessing data via Snowflake 29m Bulk Property Data
Started Sep 03, 2025, 04:12 PM UTC· resolved Sep 03, 2025, 04:42 PM UTC
- identified Sep 03, 2025, 04:12 PM UTC
We've identified an issue where some clients may have trouble accessing Bulk Property Data via Snowflake. We are actively investigating the issue.
- resolved Sep 03, 2025, 04:42 PM UTC
This issue has now been resolved. The root cause was a definitional change that required views to be refreshed, which has now been completed.
Minor April 10, 2025 Acquisition Explorer - delayed deliveries 21m Acquisition Explorer
Started Apr 10, 2025, 11:09 PM UTC· resolved Apr 10, 2025, 11:30 PM UTC
- identified Apr 10, 2025, 11:09 PM UTC
We have identified an issue that is resulting in a delay for clients that receive deliveries related to Acquisition Explorer. We will post an update once the issue has been resolved.
- resolved Apr 10, 2025, 11:30 PM UTC
This issue has now been resolved.
Minor March 22, 2025 Photos not displaying correctly in ComeHome 34m ComeHome
Started Mar 22, 2025, 04:45 PM UTC· resolved Mar 22, 2025, 05:19 PM UTC
- identified Mar 22, 2025, 04:45 PM UTC
We’ve identified an issue where property photos may not be displaying correctly within the ComeHome platform. We will post an update once we investigate further and release a fix.
- identified Mar 22, 2025, 05:12 PM UTC
We have identified the issue and are in the process of releasing a fix.
- resolved Mar 22, 2025, 05:19 PM UTC
The fix has been released and photos are now displaying correctly within the ComeHome application.
Notice January 13, 2025 MLS Outage - California Regional MLS 4h 56m Property Explorer - Web Application, Property Explorer - API, Acquisition Explorer
Started Jan 13, 2025, 06:34 PM UTC· resolved Jan 13, 2025, 11:31 PM UTC
- identified Jan 13, 2025, 06:34 PM UTC
We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.
- resolved Jan 13, 2025, 11:31 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.