HouseCanary Outage History

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HouseCanary had 21 outages in the last 2 years totaling 2459h 21m of downtime — averaging 0.9 incidents per month.

There were 21 HouseCanary outages since October 31, 2024 totaling 2459h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.housecanary.com

Notice October 1, 2026

API Connectivity Issues

Detected by Pingoru
Oct 01, 2026, 01:26 AM UTC
Resolved
Oct 01, 2026, 02:12 AM UTC
Duration
45m
Affected: Data Explorer - Analytics APIProperty Explorer - APIOrder Manager - API
Timeline · 2 updates
  1. investigating Oct 01, 2026, 01:26 AM UTC

    We are currently investigating an issue causing some clients to experience connection errors when accessing HouseCanary APIs. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as more information is available.

  2. resolved Oct 01, 2026, 02:12 AM UTC

    This issue has been resolved, and the HouseCanary API is operating normally. Clients should no longer experience connection errors. We apologize for any inconvenience and thank you for your patience. If you continue to have issues, please contact our support team.

Read the full incident report →

Notice January 9, 2026

Increased lead volume due to addition of new MLS - MetroList (Sacramento)

Detected by Pingoru
Jan 09, 2026, 07:53 PM UTC
Resolved
Jan 09, 2026, 07:53 PM UTC
Duration
—
Affected: Data Explorer - Analytics APIData Explorer - Web ApplicationProperty Explorer - Web ApplicationProperty Explorer - APIOrder Manager - Web ApplicationOrder Manager - APIPortfolio MonitorAcquisition ExplorerCanaryAI
Timeline · 1 update
  1. resolved Jan 09, 2026, 07:53 PM UTC

    As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling MetroList which covers the MSAs noted below. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in the noted MSAs can expect increased lead volume due to this addition. MSAs: Sacramento-Roseville-Folsom, CA Stockton-Lodi, CA Modesto, CA Yuba City, CA

Read the full incident report →

Notice December 22, 2025

MLS Outage - California Regional MLS (CRMLS)

Detected by Pingoru
Dec 22, 2025, 08:28 PM UTC
Resolved
Mar 12, 2026, 05:58 PM UTC
Duration
79d 21h
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
  1. identified Dec 22, 2025, 08:28 PM UTC

    We are currently experiencing an outage related to California Regional MLS (CRMLS), which impacts several areas of California. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

  2. resolved Mar 12, 2026, 05:58 PM UTC

    Access has been fully restored to data related to California Regional MLS (CRMLS), which impacts several areas of California. All previously impacted products, with the exception of Acquisition Explorer, are now fully operational.

Read the full incident report →

Notice December 18, 2025

MLS Outage - OneKey MLS

Detected by Pingoru
Dec 18, 2025, 05:51 PM UTC
Resolved
Jan 09, 2026, 06:16 PM UTC
Duration
22d
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
  1. identified Dec 18, 2025, 05:51 PM UTC

    We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

  2. resolved Jan 09, 2026, 06:16 PM UTC

    The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

Read the full incident report →

Minor October 20, 2025

Intermittent errors related to partial outage of cloud provider

Detected by Pingoru
Oct 20, 2025, 03:43 PM UTC
Resolved
Oct 20, 2025, 10:02 PM UTC
Duration
6h 18m
Affected: Platform and Developer Center
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 03:43 PM UTC

    Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.

  2. monitoring Oct 20, 2025, 06:00 PM UTC

    We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.

  3. resolved Oct 20, 2025, 10:02 PM UTC

    Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.

Read the full incident report →

Minor September 3, 2025

Bulk Property Data - some clients may have trouble accessing data via Snowflake

Detected by Pingoru
Sep 03, 2025, 04:12 PM UTC
Resolved
Sep 03, 2025, 04:42 PM UTC
Duration
29m
Affected: Bulk Property Data
Timeline · 2 updates
  1. identified Sep 03, 2025, 04:12 PM UTC

    We've identified an issue where some clients may have trouble accessing Bulk Property Data via Snowflake. We are actively investigating the issue.

  2. resolved Sep 03, 2025, 04:42 PM UTC

    This issue has now been resolved. The root cause was a definitional change that required views to be refreshed, which has now been completed.

Read the full incident report →

Minor April 10, 2025

Acquisition Explorer - delayed deliveries

Detected by Pingoru
Apr 10, 2025, 11:09 PM UTC
Resolved
Apr 10, 2025, 11:30 PM UTC
Duration
21m
Affected: Acquisition Explorer
Timeline · 2 updates
  1. identified Apr 10, 2025, 11:09 PM UTC

    We have identified an issue that is resulting in a delay for clients that receive deliveries related to Acquisition Explorer. We will post an update once the issue has been resolved.

  2. resolved Apr 10, 2025, 11:30 PM UTC

    This issue has now been resolved.

Read the full incident report →

Minor March 22, 2025

Photos not displaying correctly in ComeHome

Detected by Pingoru
Mar 22, 2025, 04:45 PM UTC
Resolved
Mar 22, 2025, 05:19 PM UTC
Duration
34m
Affected: ComeHome
Timeline · 3 updates
  1. identified Mar 22, 2025, 04:45 PM UTC

    We’ve identified an issue where property photos may not be displaying correctly within the ComeHome platform. We will post an update once we investigate further and release a fix.

  2. identified Mar 22, 2025, 05:12 PM UTC

    We have identified the issue and are in the process of releasing a fix.

  3. resolved Mar 22, 2025, 05:19 PM UTC

    The fix has been released and photos are now displaying correctly within the ComeHome application.

Read the full incident report →

Notice January 13, 2025

MLS Outage - California Regional MLS

Detected by Pingoru
Jan 13, 2025, 06:34 PM UTC
Resolved
Jan 13, 2025, 11:31 PM UTC
Duration
4h 56m
Affected: Property Explorer - Web ApplicationProperty Explorer - APIAcquisition Explorer
Timeline · 2 updates
  1. identified Jan 13, 2025, 06:34 PM UTC

    We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.

  2. resolved Jan 13, 2025, 11:31 PM UTC

    The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

Read the full incident report →