Houghton Mifflin Harcourt Outage History
Houghton Mifflin Harcourt is up right nowPingoru has recorded 23 incidents for Houghton Mifflin Harcourt: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 58 of 744 (8%) |
| June 2026 | 0 | 19 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Notice May 29, 2026 Ed Login Issue 3d 5h Login
Started May 29, 2026, 02:10 PM UTC· resolved Jun 01, 2026, 07:20 PM UTC
- investigating May 29, 2026, 02:10 PM UTC
We are investigating an issue impacting access to the Ed platform, including blank pages after login and intermittent session interruptions. Our teams are continuing to investigate and work towards a resolution. This page will be updated as we know more.
- monitoring May 29, 2026, 02:42 PM UTC
Some users experienced issues accessing the Ed platform earlier today. The issue has now stabilized, and users are able to access the platform. Our teams continue to monitor and investigate the system.
- monitoring May 29, 2026, 04:59 PM UTC
The Ed platform remains stable and users continue to access without interruption. We are continuing to closely monitor system performance to ensure stability.
- monitoring Jun 01, 2026, 02:37 PM UTC
We have not observed a recurrence of this issue this morning and services are currently operating as expected. We will continue to monitor closely to ensure stability before marking this incident as resolved. We will provide another update if conditions change.
- resolved Jun 01, 2026, 07:20 PM UTC
This incident has been resolved. We have not observed any further impact, and all services are operating as expected. We will continue to monitor to ensure ongoing stability.
Minor March 10, 2026 Classcraft on Ed 1d Content and Resources
Started Mar 10, 2026, 03:07 PM UTC· resolved Mar 11, 2026, 04:00 PM UTC
- investigating Mar 10, 2026, 03:07 PM UTC
HMH engineering teams are currently investigating an issue where Classcraft is not visible on Ed. Another update will be provided here as soon as more information is available.
- investigating Mar 10, 2026, 04:13 PM UTC
We are continuing to investigate the root cause of Classcraft not displaying on Ed. Thank you for your patience.
- identified Mar 10, 2026, 04:42 PM UTC
The cause of Classcraft not displaying on Ed has been identified and we are currently working on a fix.
- monitoring Mar 10, 2026, 05:39 PM UTC
Thank you again for your patience. A fix has been implemented and Classcraft is now available for impacted users. Out of an abundance of caution, we will be monitoring this incident into the day tomorrow. If you experience any issues accessing Classcraft, please contact HMH Technical Support.
- resolved Mar 11, 2026, 04:00 PM UTC
This incident is now resolved.
Minor February 20, 2026 Content on Waggle 2d 20h Content and Resources
Started Feb 20, 2026, 06:59 PM UTC· resolved Feb 23, 2026, 03:03 PM UTC
- investigating Feb 20, 2026, 06:59 PM UTC
We are currently investigating an issue where some content on Waggle is not loading as expected. Engineering teams are actively engaged. We apologize for the inconvenience and will post another update here as soon as more information is available.
- identified Feb 20, 2026, 08:18 PM UTC
The cause of some content not loading on Waggle has been identified. HMH engineers are currently working on implementing a fix.
- resolved Feb 23, 2026, 03:03 PM UTC
This incident is now resolved.
Minor January 29, 2026 Contact Center: Intermittent Issues 3h 51m Contact Center
Started Jan 29, 2026, 04:10 PM UTC· resolved Jan 29, 2026, 08:02 PM UTC
- investigating Jan 29, 2026, 04:10 PM UTC
We are currently investigating an issue where some incoming calls to HMH Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://support.hmhco.com/s/contactsupport. Thank you for your patience and we apologize for any inconvenience.
- investigating Jan 29, 2026, 07:35 PM UTC
We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.
- resolved Jan 29, 2026, 08:02 PM UTC
The root cause of this incident has been identified and addressed. The incident is now resolved.
Major January 8, 2026 Classes and Content Not Loading on Ed 3d 22h Content and Resources
Started Jan 08, 2026, 07:52 PM UTC· resolved Jan 12, 2026, 06:49 PM UTC
- investigating Jan 08, 2026, 07:52 PM UTC
We are currently investigating an issue where classes and some content are not displaying on Ed. We apologize for the inconvenience and will post another update as soon as more information is available.
- monitoring Jan 08, 2026, 08:50 PM UTC
Classes and content on Ed are now displaying as expected. We are closely monitoring performance and will update this page again tomorrow. Thank you.
- investigating Jan 09, 2026, 03:02 PM UTC
During the monitoring period we've observed some classes and content not displaying as expected. HMH engineers continue to investigate.
- monitoring Jan 09, 2026, 05:45 PM UTC
Thank you for your patience. Action has been taken to resolve the issue. As a result, classes and content are once again loading as expected. We will continue to closely monitor performance on Ed.
- monitoring Jan 09, 2026, 10:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 12, 2026, 06:49 PM UTC
This incident has been resolved.
Major November 10, 2025 Classcraft Service Interruption 3h 28m Content and Resources
Started Nov 10, 2025, 04:45 PM UTC· resolved Nov 10, 2025, 08:14 PM UTC
- investigating Nov 10, 2025, 04:45 PM UTC
We are aware of an interruption impacting access to Classcraft. HMH engineering teams are currently investigating the cause and are working to restore service as quickly as possible. We will post another update as soon as more information is available. Thank you for your patience.
- monitoring Nov 10, 2025, 04:58 PM UTC
Service to Classcraft has been restored. We'll continue to monitor performance for the next few hours before calling this officially resolved. Again, thank you for your patience.
- resolved Nov 10, 2025, 08:14 PM UTC
Since restoring service, HMH teams have been monitoring access to Classcraft and this incident is now resolved.
Minor October 20, 2025 Intermittent Service Degradation due to AWS Outage 23h 37m Login, Login, Login, Content and Resources and 2 more
Started Oct 20, 2025, 04:34 PM UTC· resolved Oct 21, 2025, 04:12 PM UTC
- monitoring Oct 20, 2025, 04:34 PM UTC
We are aware of an ongoing disruption to AWS services which could still be impacting some HMH products, such as some content or videos not loading as expected. AWS has indicated they are making progress on resolving the issue and we continue to monitor this event closely.
- monitoring Oct 20, 2025, 09:23 PM UTC
Impacts to some products and services will continue while AWS takes action to resolve the disruption on the impacted zone. We continue to monitor the situation and will provide another update as soon as possible.
- monitoring Oct 21, 2025, 12:15 PM UTC
AWS service interruption has been resolved as of 10.20. HMH will continue to monitor for any residual impact as a result of this interruption.
- resolved Oct 21, 2025, 04:12 PM UTC
This incident has been resolved.
Minor October 6, 2025 Delay in Manual Assessment Scoring on Ed 7d 1h Assignments
Started Oct 06, 2025, 01:55 PM UTC· resolved Oct 13, 2025, 03:14 PM UTC
- investigating Oct 06, 2025, 01:55 PM UTC
Please be advised that some teachers in Ed may experience a delay in the ability to manually score an assessment item. No data has been lost, only the ability to manually score by the teacher has been delayed. We are investigating the issue and updates will be provided here when more information is available.
- identified Oct 06, 2025, 04:16 PM UTC
We have identified an issue impacting manual scoring. Some completed assessments are delayed, and teachers are unable to manually score items. We are working to address this issue as quickly as possible.
- identified Oct 06, 2025, 06:18 PM UTC
Our teams continue working to address the delays for manual scoring as our top priority. Thank you for your continued patience.
- identified Oct 06, 2025, 08:04 PM UTC
We continue working to address the delays for manual scoring and expect to provide an update tomorrow morning at 9:00AM ET.
- identified Oct 07, 2025, 08:29 PM UTC
We continue working to address the delays for manual scoring and will provide another update once more information is available.
- identified Oct 08, 2025, 03:57 PM UTC
HMH Engineering teams continue to restore delayed assessments and as this work continues, impacted assessments will be available for scoring on Ed. If an assessment is not yet visible on Ed, please check again later. And as a reminder, there is no loss of assessment data. We will provide a daily update on this page until the issue is resolved.
- identified Oct 09, 2025, 05:20 PM UTC
Processing of impacted assessments continues successfully and as they are processed will appear on Ed. Thank you for your patience.
- identified Oct 10, 2025, 04:09 PM UTC
Processing of impacted assessments continues successfully and as they are processed will appear on Ed. These activities will continue over the weekend and we will provide another update on Monday.
- resolved Oct 13, 2025, 03:14 PM UTC
The incident is resolved. All impacted assessments are now available on Ed. Thank you again for your patience.
Notice September 19, 2025 Service Interruption on Ed 8h 6m Content and Resources, Assignments
Started Sep 19, 2025, 01:05 PM UTC· resolved Sep 19, 2025, 09:11 PM UTC
- investigating Sep 19, 2025, 01:05 PM UTC
Please be advised of a possible disruption on Ed. Educators and students may experience content that loads slowly or not at all. Our teams are investigating, and additional updates will be provided here. Thank you for your patience.
- identified Sep 19, 2025, 01:41 PM UTC
Our teams have confirmed some users may experience errors or slowness when loading content, including the Home, Class Overview and Discover tabs. We are working to address this issue as quickly as possible. Thank you for your patience.
- monitoring Sep 19, 2025, 02:33 PM UTC
We have observed recovery for all services on Ed and users should not experience any errors or delays. As a precaution, we will continue monitoring performance closely today.
- resolved Sep 19, 2025, 09:11 PM UTC
After monitoring performance today without any further issues, this incident is resolved. Thank you for your patience.
Notice August 13, 2025 Technical Support Phone Service 16h 55m Rostering
Started Aug 13, 2025, 08:26 PM UTC· resolved Aug 14, 2025, 01:21 PM UTC
- identified Aug 13, 2025, 08:26 PM UTC
Please be aware that the HMH Technical Support phone number (800-323-9239) is currently unavailable. Visit our HMH Support site for additional support options including emailing and chat.
- identified Aug 13, 2025, 08:27 PM UTC
Thank you for your patience.
- resolved Aug 14, 2025, 01:21 PM UTC
This issue has been resolved and the HMH Technical Support phone line is available.
Notice July 18, 2025 HMH Rostering Service Interruption 55d 21h Rostering, Rostering, Rostering
Started Jul 18, 2025, 07:38 PM UTC· resolved Sep 12, 2025, 05:08 PM UTC
- identified Jul 18, 2025, 07:38 PM UTC
We have identified an issue impacting rostering for HMH solutions and Administrators are unable to roster. We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
- identified Jul 19, 2025, 12:12 AM UTC
We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.
- identified Jul 19, 2025, 04:16 PM UTC
Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster. If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
- identified Jul 20, 2025, 05:25 PM UTC
Our teams are making progress restoring rostering service for all organizations.
- identified Jul 20, 2025, 09:43 PM UTC
Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster. The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
- identified Jul 21, 2025, 02:11 PM UTC
We continue working to restore rostering service for the remaining group of customers; however most organizations are eligible to roster as of yesterday. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
- identified Jul 22, 2025, 06:36 PM UTC
Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience. If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Jul 23, 2025, 05:08 PM UTC
We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Jul 24, 2025, 10:02 PM UTC
We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Jul 25, 2025, 04:36 PM UTC
We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Jul 27, 2025, 09:18 PM UTC
We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Jul 28, 2025, 03:52 PM UTC
We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Aug 01, 2025, 06:30 PM UTC
We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
- identified Aug 05, 2025, 08:29 PM UTC
Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.
- identified Aug 08, 2025, 07:53 PM UTC
Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.
- identified Aug 08, 2025, 11:04 PM UTC
Rostering services are performing normally without delays. Thank you for your patience as we worked to address this issue.
- identified Aug 12, 2025, 08:10 PM UTC
Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
- identified Aug 14, 2025, 08:08 PM UTC
Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
- identified Aug 21, 2025, 07:38 PM UTC
Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week. Thank you for your patience and your partnership during this issue.
- identified Sep 04, 2025, 01:09 PM UTC
Our teams continue working to enable rostering for a small group of remaining organizations. Some customers may experience errors when attempting to log in after successfully rostering and we are working to address those issues as quickly as possible. Thank you for your continued patience.
- monitoring Sep 04, 2025, 05:59 PM UTC
All organizations are now able to roster. Some customers may still experience errors when attempting to log in after rostering and we are working to address those issues as quickly as possible.
- resolved Sep 12, 2025, 05:08 PM UTC
This incident has been resolved.
Notice May 29, 2025 Holt McDougal Online Service Interruption 1d 15h Login, Content and Resources, Assignments, Reporting
Started May 29, 2025, 12:41 AM UTC· resolved May 30, 2025, 04:30 PM UTC
- investigating May 29, 2025, 12:41 AM UTC
Please be advised Holt McDougal Online (My HRW) is experiencing service interruption. We are working to resolve this as soon as possible and additional details will be provided here as soon as possible. Thank you for your patience.
- monitoring May 29, 2025, 02:37 AM UTC
Service has been restored to Holt McDougal Online (My HRW) and users are able to log in and access the platform. As a precaution our team will continue monitoring performance.
- monitoring May 29, 2025, 01:22 PM UTC
Service for Holt McDougal Online (My HRW) is normal this morning and we are monitoring performance today. This platform experienced two outages overnight between 8:29PM ET – 10:29PM ET and 3:10AM ET – 4:44AM ET. During this time Administrators, Teachers and Students were unable to log in. Thank you for your patience as we worked to restore service.
- monitoring May 29, 2025, 05:05 PM UTC
Service for Holt McDougal Online (My HRW) has remained normal today with no further issues. As a precaution we will continue monitoring performance for the rest of the day.
- monitoring May 30, 2025, 01:04 PM UTC
Service for Holt McDougal Online (My HRW) has remained normal since yesterday morning at 4:44AM ET. Administrators, Teachers, and Students are able to log in without any issues. As a precaution our teams plan to continue monitoring performance today.
- resolved May 30, 2025, 04:30 PM UTC
Holt McDougal Online service has continued operating normally since Thursday, May 29, 2025, at 4:44AM ET. After monitoring as a precaution, this incident is resolved.
Major May 6, 2025 Amira on Ed Service Disruption 31m Content and Resources
Started May 06, 2025, 02:35 PM UTC· resolved May 06, 2025, 03:07 PM UTC
- investigating May 06, 2025, 02:35 PM UTC
Please be advised that we are investigating a possible a service interruption for users attempting to launch Amira from Ed. Additional details will be provided here as soon as possible.
- resolved May 06, 2025, 03:07 PM UTC
Users are now able to launch Amira from Ed.
Notice March 7, 2025 HMH Ed Assignments Service Interruption 3d 2h Assignments
Started Mar 07, 2025, 06:04 PM UTC· resolved Mar 10, 2025, 08:58 PM UTC
- investigating Mar 07, 2025, 06:04 PM UTC
Please be advised that we are investigating a possible a service interruption impacting assigned assessments on Ed. No data has been lost, but some users may experience delays in seeing some submitted assessments as "Done". Additional details will be provided here as soon as possible.
- identified Mar 07, 2025, 06:42 PM UTC
Our teams have identified the cause for this issue and are working to resolve it as soon as possible. Core program assessments such as for Into Reading, Into Literature, and Into Math are experiencing a delay in showing as completed or “Done” in the Ed Assignments tab. After a student submits a completed assessment, there is a short delay before it surfaces as Done. In some cases, the assessment returns to the state of “To Do”. No action is needed from either teacher or student as these assessments will change to Done after the delay and no data will be lost. Our team estimates this delay will continue until the end of today, however the time of the delay will incrementally reduce as time passes.
- monitoring Mar 07, 2025, 10:04 PM UTC
At approximately 3 PM ET all impacted assessments began processing without delay and have continued to process within the expected timeframe of around 5 minutes. As a precaution, our teams have monitored performance and will continue to do so until Monday. Our teams have prepared a solution to address the underlying issue and plan to deploy this after US school hours. We are confident this change will prevent this delay from happening in the future. Thank you for your patience as we work to fully resolve this issue.
- monitoring Mar 10, 2025, 01:57 PM UTC
MONITORING: HMH teams released a solution on Friday to address delays to assigned assessments. All newly assigned assessments will process without delay. However, some delays to Manual Scoring are expected through the end of day today. Teachers will see a message on screen for any student data that is still processing. Thank you for your patience as we work to fully resolve this issue.
- resolved Mar 10, 2025, 08:58 PM UTC
Our teams have continued monitoring performance today and there have been no further delays. This incident has been resolved, and we thank you for your patience as we worked to restore performance.
Notice March 7, 2025 HMH Ed Service Interruption (Recovered and Monitoring) 1h 48m Content and Resources, Assignments
Started Mar 07, 2025, 02:06 PM UTC· resolved Mar 07, 2025, 03:55 PM UTC
- investigating Mar 07, 2025, 02:06 PM UTC
Please be advised that HMH is investigating a possible a service interruption. Some users may experience slow loading content in Ed. Additional details will be provided here as soon as possible.
- monitoring Mar 07, 2025, 02:28 PM UTC
Our teams have released a solution and performance has returned to normal as of 9:15AM ET. We will continue monitoring performance for the next hour to confirm there are no further issues.
- resolved Mar 07, 2025, 03:55 PM UTC
Our teams have continued monitoring performance in Ed and have observed no further issues. This incident has been resolved, and we thank you for your patience as we worked to restore performance.
Notice January 28, 2025 Read 180 Performance Update 23h 28m Content and Resources
Started Jan 28, 2025, 07:42 PM UTC· resolved Jan 29, 2025, 07:11 PM UTC
- investigating Jan 28, 2025, 07:42 PM UTC
Read 180 is experiencing a service interruption. Teachers and Students are currently unable to launch the software and receive an error message when attempting to do so. HMH teams are investigating this issue now and additional updates will be provided here as soon as possible. Thank you for your patience and we apologize for any inconvenience.
- monitoring Jan 28, 2025, 08:03 PM UTC
Performance on Read 180 has returned to normal. We will continue monitoring performance and provide additional updates here.
- monitoring Jan 28, 2025, 10:35 PM UTC
Performance on Read 180 has remained normal. HMH teams have identified what we believe is the root cause of the problem and are working to apply a permanent solution to address this. An update will be provided tomorrow on or before 10:00AM ET.
- monitoring Jan 29, 2025, 02:35 PM UTC
We have released a solution to address the root cause of this issue. As a precautionary step our teams will continue closely monitoring performance in Read 180 today. An update will be provided here before the end of the day.
- resolved Jan 29, 2025, 07:11 PM UTC
This incident has been resolved.
Notice December 9, 2024 Read 180 Software Access 3h 50m Content and Resources
Started Dec 09, 2024, 04:39 PM UTC· resolved Dec 09, 2024, 08:30 PM UTC
- investigating Dec 09, 2024, 04:39 PM UTC
Read 180 is currently experiencing a service degradation impacting students and teachers. The issue is intermittent, with some students receiving an error message when using the software and some teachers receiving an error when attempting to access Read 180 resources and settings. Our teams are working to resolve this issue as soon as possible and updates will be provided here as soon as possible. Thank you for your patience and we apologize for any inconvenience.
- monitoring Dec 09, 2024, 05:02 PM UTC
Our teams have taken steps to address the issue impacting Read 180. Teachers and Students are now able to use the software without errors. We will continue monitoring performance to ensure there are no further disruptions. Thank you for your patience.
- resolved Dec 09, 2024, 08:30 PM UTC
This incident has been resolved.
Notice November 19, 2024 Single Sign On Access via Classlink 4h 34m Login, Login, Login
Started Nov 19, 2024, 05:24 PM UTC· resolved Nov 19, 2024, 09:58 PM UTC
- monitoring Nov 19, 2024, 05:24 PM UTC
We have identified an issue impacting some ClassLink Single Sign On (SSO) access to HMH platforms. Our Engineering team has released a solution to resolve this issue and all users should be able to log in successfully. We will continue to monitor for any further issues.
- resolved Nov 19, 2024, 09:58 PM UTC
Login access for all impacted ClassLink Single Sign On (SSO) accounts has continued operating normally today and this incident is now resolved. Thank you for your patience during this disruption.
Notice November 14, 2024 Service Interruption to Waggle 2h 38m Content and Resources
Started Nov 14, 2024, 07:27 PM UTC· resolved Nov 14, 2024, 10:05 PM UTC
- investigating Nov 14, 2024, 07:27 PM UTC
Waggle is experiencing a service interruption impacting Skill Quizzes. Students are currently unable to launch these quizzes and teacher are unable to preview the quiz questions. We recommend that teachers do not assign Skills Quizzes at this time. Instead, they can assign Practice or Learn activities. Our teams are investigating this issue now and additional updates will be provided here as soon as possible. Thank you for your patience and we apologize for any inconvenience.
- monitoring Nov 14, 2024, 08:28 PM UTC
Performance on Waggle has returned to normal. We will continue monitoring performance tonight and the next update is planned for 5:00PM ET.
- resolved Nov 14, 2024, 10:05 PM UTC
This incident has been resolved.
Notice November 11, 2024 Service Interruption to Read 180 1d 5h Content and Resources
Started Nov 11, 2024, 03:04 PM UTC· resolved Nov 12, 2024, 08:12 PM UTC
- identified Nov 11, 2024, 03:04 PM UTC
Read 180 is experiencing a service degradation impacting students, who may experience long delays or may be unable to launch the application. Our teams have identified the issue and are working to address it as quickly as possible. Thank you for your patience and we sincerely apologize for any inconvenience this may cause.
- identified Nov 11, 2024, 05:42 PM UTC
Our teams continue working to address this issue and will provide an update on or before 3:00PM ET.
- identified Nov 11, 2024, 08:22 PM UTC
HMH teams have validated a solution for this issue and will release it after business hours to avoid any further disruption. The next update is planned for 10:00PM ET tonight.
- identified Nov 12, 2024, 02:25 AM UTC
HMH teams have released a solution and completed validation testing.
- monitoring Nov 12, 2024, 02:26 AM UTC
Performance on Read 180 has returned to normal. We will continue monitoring performance tonight and the next update is planned for 9:00AM ET.
- monitoring Nov 12, 2024, 01:19 PM UTC
Read 180 service continues operating normally this morning. Our teams will continue monitoring performance today and the next update is planned for 3:00PM ET.
- resolved Nov 12, 2024, 08:12 PM UTC
This incident has been resolved.