Houghton Mifflin Harcourt incident

Read 180 Software Access

Resolved after 3 hours 50 minutes, affecting Content and Resources, on December 9, 2024.

monitoring Dec 09, 2024, 05:02 PM UTC

Our teams have taken steps to address the issue impacting Read 180. Teachers and Students are now able to use the software without errors. We will continue monitoring performance to ensure there are no further disruptions. Thank you for your patience.

Started
Dec 09, 2024, 04:39 PM UTC
Resolved
Dec 09, 2024, 08:30 PM UTC
Duration
3h 50m
Detected by Pingoru
Dec 09, 2024, 04:39 PM UTC

Affected components

Content and Resources

Update timeline

  1. investigating Dec 09, 2024, 04:39 PM UTC

    Read 180 is currently experiencing a service degradation impacting students and teachers. The issue is intermittent, with some students receiving an error message when using the software and some teachers receiving an error when attempting to access Read 180 resources and settings. Our teams are working to resolve this issue as soon as possible and updates will be provided here as soon as possible. Thank you for your patience and we apologize for any inconvenience.

  2. monitoring Dec 09, 2024, 05:02 PM UTC

    Our teams have taken steps to address the issue impacting Read 180. Teachers and Students are now able to use the software without errors. We will continue monitoring performance to ensure there are no further disruptions. Thank you for your patience.

  3. resolved Dec 09, 2024, 08:30 PM UTC

    This incident has been resolved.

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