Houghton Mifflin Harcourt incident

Delay in Manual Assessment Scoring on Ed

Minor Resolved View vendor source →

Houghton Mifflin Harcourt experienced a minor incident on October 6, 2025 affecting Assignments, lasting 7d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 01:55 PM UTC
Resolved
Oct 13, 2025, 03:14 PM UTC
Duration
7d 1h
Detected by Pingoru
Oct 06, 2025, 01:55 PM UTC

Affected components

Assignments

Update timeline

  1. investigating Oct 06, 2025, 01:55 PM UTC

    Please be advised that some teachers in Ed may experience a delay in the ability to manually score an assessment item. No data has been lost, only the ability to manually score by the teacher has been delayed. We are investigating the issue and updates will be provided here when more information is available.

  2. identified Oct 06, 2025, 04:16 PM UTC

    We have identified an issue impacting manual scoring. Some completed assessments are delayed, and teachers are unable to manually score items. We are working to address this issue as quickly as possible.

  3. identified Oct 06, 2025, 06:18 PM UTC

    Our teams continue working to address the delays for manual scoring as our top priority. Thank you for your continued patience.

  4. identified Oct 06, 2025, 08:04 PM UTC

    We continue working to address the delays for manual scoring and expect to provide an update tomorrow morning at 9:00AM ET.

  5. identified Oct 07, 2025, 08:29 PM UTC

    We continue working to address the delays for manual scoring and will provide another update once more information is available.

  6. identified Oct 08, 2025, 03:57 PM UTC

    HMH Engineering teams continue to restore delayed assessments and as this work continues, impacted assessments will be available for scoring on Ed. If an assessment is not yet visible on Ed, please check again later. And as a reminder, there is no loss of assessment data. We will provide a daily update on this page until the issue is resolved.

  7. identified Oct 09, 2025, 05:20 PM UTC

    Processing of impacted assessments continues successfully and as they are processed will appear on Ed. Thank you for your patience.

  8. identified Oct 10, 2025, 04:09 PM UTC

    Processing of impacted assessments continues successfully and as they are processed will appear on Ed. These activities will continue over the weekend and we will provide another update on Monday.

  9. resolved Oct 13, 2025, 03:14 PM UTC

    The incident is resolved. All impacted assessments are now available on Ed. Thank you again for your patience.