Houghton Mifflin Harcourt incident

Contact Center: Intermittent Issues

Minor Resolved View vendor source →

Houghton Mifflin Harcourt experienced a minor incident on January 29, 2026 affecting Contact Center, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 04:10 PM UTC
Resolved
Jan 29, 2026, 08:02 PM UTC
Duration
3h 51m
Detected by Pingoru
Jan 29, 2026, 04:10 PM UTC

Affected components

Contact Center

Update timeline

  1. investigating Jan 29, 2026, 04:10 PM UTC

    We are currently investigating an issue where some incoming calls to HMH Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://support.hmhco.com/s/contactsupport. Thank you for your patience and we apologize for any inconvenience.

  2. investigating Jan 29, 2026, 07:35 PM UTC

    We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.

  3. resolved Jan 29, 2026, 08:02 PM UTC

    The root cause of this incident has been identified and addressed. The incident is now resolved.