Hotel-Spider experienced a notice incident on December 31, 2025 affecting HOTEL-SPIDER EXTRANET, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
HOTEL-SPIDER EXTRANET
Update timeline
- monitoring Dec 31, 2025, 11:00 PM UTC
Dear customer, dear partner, A temporary database overload was detected this morning. It started shortly after midnight on 01.01.2026. After initial remediation actions, additional computing resources were deployed. As a result of this overload, the autocompletion of some reservations has been delayed. At the time of this message 18:30, the entire Hotel-Spider platform is stable and fully functional.
- resolved Jan 02, 2026, 06:27 AM UTC
Dear customer, dear partner, The incident is now considered as resolved.