Hotel-Spider incident

Technical incident impacting the Hotel-Spider platform

Major Resolved View vendor source →

Hotel-Spider experienced a major incident on February 27, 2026 affecting HOTEL-SPIDER EXTRANET, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 09:00 AM UTC
Resolved
Mar 03, 2026, 11:09 AM UTC
Duration
4d 2h
Detected by Pingoru
Feb 27, 2026, 09:00 AM UTC

Affected components

HOTEL-SPIDER EXTRANET

Update timeline

  1. investigating Feb 27, 2026, 09:00 AM UTC

    A technical incident is currently impacting the Hotel-Spider platform. Reservations to and updates from some PMS are being processed with delays. You may also have difficulities logging into our extranet. The incident is acknowledged and investigated. More information will follow as soon as we know more. We apologize for the inconvenience.

  2. investigating Feb 27, 2026, 02:31 PM UTC

    Our IT team believes to have found the root cause of the caching & login issues. They are currently deploying a fix for it. We are hoping to see improvements on the system performance in about 30 minutes. Thank you for your patience! We'll share further updates as soon as possible.

  3. monitoring Feb 27, 2026, 03:22 PM UTC

    The fix has been deployed successfully and we have rebooted our servers. You should now be able to login to our platform as usual. During the server reboot you may have received a few warning messages from your PMS/RMS, saying that our system could not be reached. We'll continue monitoring the systems closely during the next hours, to ensure that everything is 100% back to normal. Apologies for any inconvience the issues may have caused.

  4. monitoring Feb 27, 2026, 09:54 PM UTC

    Dear customer, dear partner, We have been able to identify the root cause of the problem that led to the slow responses of our system. The necessary configuration changes have been applied immediately. We are happy to announce that the overall performance of our system is good again. We are currently processing reservations that are still queued . Additionally we'll repush any updates that might have been delayed or blocked during the day. We will continue to monitor the situation for the following hours.

  5. monitoring Mar 03, 2026, 11:09 AM UTC

    "Reservation transmission to PMS (PMS CONNECTION)" is Operational

  6. monitoring Mar 03, 2026, 11:09 AM UTC

    "Updates from property management system (PMS) (PMS CONNECTION)" is Operational

  7. resolved Mar 03, 2026, 11:09 AM UTC

    All components are Operational