Hotel-Spider experienced a major incident on March 28, 2026 affecting HOTEL-SPIDER EXTRANET, lasting 11h 20m. The incident has been resolved; the full update timeline is below.
Affected components
HOTEL-SPIDER EXTRANET
Update timeline
- investigating Mar 28, 2026, 10:00 PM UTC
Some parts of the Hotel-Spider platform is currently experiencing some issues involving the authentication. We are looking into it.
- monitoring Mar 29, 2026, 07:48 AM UTC
The symptoms of the login issues have been solved. We are checking reservations.
- resolved Mar 29, 2026, 09:20 AM UTC
All services have been restored to norrmal. Reservations queued during the outage have been transmitted. Some hotels might have received a few e-mails more than once.