Hotel-Spider experienced a major incident on April 20, 2026 affecting SPIDER-BOOKING WBE, lasting 19h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2026, 12:30 PM UTC
A technical incident is currently impacting our Spider-Booking web booking engine. An error occurs at the end of the reservation process. You, as the hotel, will receive an email notification in this moment with the following subject: "Booking engine reservation failure" The booker might not be aware that the reservation failed. Please contact the booker to confirm the reservation details and then enter the reservation manually in your PMS. The reservation will not be re-sent by our system at a later stage. Our tech team is working on a solution to fix the issue as quickly as possible. Other parts of our platform are not affected. We'll share further updates, soon. Thank you for understanding.
- resolved Apr 21, 2026, 08:15 AM UTC
The issue on our WBE has been resolved. New bookings can now be successfully completed and will be submitted to your PMS. We apologise for any inconvenience this may have caused.