Resolved on October 17, 2026.
Sat, 17 Oct 2026 12:55:58 -0400: FIXED: Oct/18/2026: 10:00pm The payment gateway issue has been resolved, and payments and new orders should now be processing normally. If you continue to experience any difficulties with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to resolve this issue. Unfortunately, we are currently experiencing difficulties with our payment gateway, which may prevent some customers from completing payments or placing new orders. If you are experiencing issues with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket and we’ll be happy to assist you. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
Update timeline
- resolved Oct 17, 2026, 04:55 PM UTC
Sat, 17 Oct 2026 12:55:58 -0400: FIXED: Oct/18/2026: 10:00pm The payment gateway issue has been resolved, and payments and new orders should now be processing normally. If you continue to experience any difficulties with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to resolve this issue. Unfortunately, we are currently experiencing difficulties with our payment gateway, which may prevent some customers from completing payments or placing new orders. If you are experiencing issues with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket and we’ll be happy to assist you. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
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