Hornetsecurity incident

[HSE20260729-01-I] Incident: Partial Service Disruption: German Service Hotline

Minor Resolved View vendor source →

Hornetsecurity experienced a minor incident on July 29, 2026 affecting Ticket System and Ticket System (Europe - West), lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 09:53 AM UTC
Resolved
Jul 29, 2026, 11:26 AM UTC
Duration
1h 33m
Detected by Pingoru
Jul 29, 2026, 09:53 AM UTC

Affected components

Ticket SystemTicket System (Europe - West)

Update timeline

  1. investigating Jul 29, 2026, 09:53 AM UTC

    The German Support Hotlines are partially disrupted. The cause is currently being analyzed in more detail. If you want to reach the support please try our alternative number at +49 511 36734290 or send an email towards [email protected]. Other services and email flow are not affected.