Hootsuite incident

Inbox 2.0 - Conversation History Loading Issues

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Resolved after 10 hours, on July 16, 2026.

resolved Jul 17, 2026, 09:51 AM UTC

We experienced an issue affecting Inbox 2.0 conversation history loading between 3:00am and 3:57am PST. This has since been fully resolved. If you continue to experience any problems, please reach out to our support team.

Started
Jul 16, 2026, 12:00 AM UTC
Resolved
Jul 16, 2026, 10:00 AM UTC
Duration
10h
Detected by Pingoru
Jul 16, 2026, 12:00 AM UTC

Update timeline

  1. resolved Jul 17, 2026, 09:51 AM UTC

    We experienced an issue affecting Inbox 2.0 conversation history loading between 3:00am and 3:57am PST. This has since been fully resolved. If you continue to experience any problems, please reach out to our support team.

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