Honorlock Outage History

Honorlock had 10 outages in the last 2 years totaling 135h 13m of downtime — averaging 0.4 incidents per month.

There were 10 Honorlock outages since August 8, 2024 totaling 135h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.honorlock.com

Critical June 14, 2026

Honorlock Service Outage

Detected by Pingoru: Jun 14, 2026, 12:39 AM UTC
Resolved: Jun 14, 2026, 01:01 AM UTC
Duration: 21m

Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks Proctoring

Timeline · 3 updates

investigating Jun 14, 2026, 12:39 AM UTC

We are investigating reports of disruptions to the proctoring service and 504 timeout errors. Exam takers may be unable to load, navigate, or resume their exam.
monitoring Jun 14, 2026, 12:44 AM UTC

A fix has been implemented and we have received reports of improvements. We will continue to monitor the situation.
resolved Jun 14, 2026, 01:01 AM UTC

This incident has been resolved.

Read the full incident report →

Critical May 7, 2026

Service Suspended for Canvas Integrations (Security Precaution)

Detected by Pingoru: May 07, 2026, 10:40 PM UTC
Resolved: May 11, 2026, 08:06 PM UTC
Duration: 3d 21h

Affected: Canvas Proctoring

Timeline · 3 updates

investigating May 07, 2026, 10:40 PM UTC

Honorlock is aware of the ongoing security incident affecting the Instructure (Canvas) platform. In response, all Canvas/Instructure integrations have been temporarily disabled to ensure the continued protection of all user data.
monitoring May 08, 2026, 03:33 PM UTC

Canvas Service Restored: Steps to Re-enable Honorlock. To ensure your institution's data remains protected following the recent Instructure incident, we have proactively disabled some integrations as a security precaution. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access. For official incident updates from Instructure, visit: instructure.com/incident_update
resolved May 11, 2026, 08:06 PM UTC

With account reactivation in the final stages, we are returning to normal status operations. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access.

Read the full incident report →

Minor February 25, 2026

3rd party chat provider experiencing service outage.

Detected by Pingoru: Feb 25, 2026, 04:19 PM UTC
Resolved: Feb 26, 2026, 02:02 PM UTC
Duration: 21h 43m

Affected: Support

Timeline · 2 updates

monitoring Feb 25, 2026, 04:19 PM UTC

In continuation of last night's service outage, we have received reports of delayed or non-sending messages from the agent's end. Our third-party provider is aware and is investigating.
resolved Feb 26, 2026, 02:02 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 10, 2026

Blackboard is experiencing issues that may prevent users from starting a proctored exam or result in a page unresponsive message.

Detected by Pingoru: Feb 10, 2026, 06:31 PM UTC
Resolved: Feb 10, 2026, 07:37 PM UTC
Duration: 1h 5m

Affected: Blackboard Proctoring

Timeline · 3 updates

investigating Feb 10, 2026, 06:31 PM UTC

Blackboard has updated their status page to reflect the incident and more information can be found there: https://status.blackboard.com/
monitoring Feb 10, 2026, 06:38 PM UTC

We have seen a reduction in support contacts on the Honorlock side, indicating a brief interruption in Blackboard service as they work through the incident.
resolved Feb 10, 2026, 07:37 PM UTC

We are closing out this incident as we have not received any additional reports of issues, but will continue to monitor the incident posted on Blackboards status page.

Read the full incident report →

Minor January 15, 2026

Exam Start issues on Blackboard Ultra and Chrome v144

Detected by Pingoru: Jan 15, 2026, 05:56 PM UTC
Resolved: Jan 15, 2026, 11:39 PM UTC
Duration: 5h 43m

Affected: Blackboard Proctoring

Timeline · 4 updates

investigating Jan 15, 2026, 05:56 PM UTC

We are currently investigating reports of Blackboard Ultra users receiving a blank screen when attempting to begin an exam using Chrome v144
identified Jan 15, 2026, 07:11 PM UTC

We have identified the root cause of the issue and are working on a solution.
monitoring Jan 15, 2026, 09:49 PM UTC

A fix has been implemented and we are monitoring the results
resolved Jan 15, 2026, 11:39 PM UTC

This issue has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Service Outage - Reopened

Detected by Pingoru: Oct 20, 2025, 12:15 PM UTC
Resolved: Oct 20, 2025, 08:40 PM UTC
Duration: 8h 25m

Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringHonorlock ApplicationThird-party Platform Proctoring

Timeline · 5 updates

monitoring Oct 20, 2025, 12:15 PM UTC

AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.
monitoring Oct 20, 2025, 01:16 PM UTC

AWS has reported progress being made on restoring services in the US-EAST-1 Region
monitoring Oct 20, 2025, 03:29 PM UTC

Additional improvements have been made, the AWS team continue to investigate and restore services.
monitoring Oct 20, 2025, 06:18 PM UTC

AWS is applying mitigations to the remaining Availability Zones at which point they expect launch errors and network connectivity issues to subside.
resolved Oct 20, 2025, 08:40 PM UTC

Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.

Read the full incident report →

Minor October 20, 2025

Honorlock Services affected by AWS Outage

Detected by Pingoru: Oct 20, 2025, 10:41 AM UTC
Resolved: Oct 20, 2025, 11:00 AM UTC
Duration: 18m

Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring

Timeline · 2 updates

monitoring Oct 20, 2025, 10:42 AM UTC

As of 3:11 am EST, Amazon Web Services reported increased error rates and latencies in the US-EAST-1 Region. These services prevented some exam takers from starting or continuing their exam, and access to their LMS was sporadically prevented. The majority of AWS services were restored at approximately 6:03 am EST, and they are currently monitoring the situation.
resolved Oct 20, 2025, 11:00 AM UTC

AWS has confirmed this issue has been resolved through their status page.

Read the full incident report →

Notice September 15, 2025

Service Outage - 504 Timeout Errors

Detected by Pingoru: Sep 15, 2025, 01:14 AM UTC
Resolved: Sep 15, 2025, 01:44 AM UTC
Duration: 30m

Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringHonorlock ApplicationThird-party Platform Proctoring

Timeline · 4 updates

investigating Sep 15, 2025, 01:14 AM UTC

We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.
identified Sep 15, 2025, 01:34 AM UTC

We have identified the issue and have implemented a fix.
monitoring Sep 15, 2025, 01:39 AM UTC

Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.
resolved Sep 15, 2025, 01:44 AM UTC

This incident has been resolved. All services have been restored.

Read the full incident report →

Major February 17, 2025

Exam Start Issues

Detected by Pingoru: Feb 17, 2025, 10:51 PM UTC
Resolved: Feb 17, 2025, 11:27 PM UTC
Duration: 36m

Affected: Honorlock Application

Timeline · 5 updates

investigating Feb 17, 2025, 10:51 PM UTC

We are currently investigating reports of exam takers unable to start their exam. At this time, we would recommend users attempting to start a new exam try again at a later time. Exams that have already started will continue to be proctored. We are actively investigating and will update this post once more information is available.
investigating Feb 17, 2025, 10:54 PM UTC

We are continuing to investigate this issue.
identified Feb 17, 2025, 11:02 PM UTC

The issue has been identified and we are implementing a fix.
monitoring Feb 17, 2025, 11:18 PM UTC

A fix has been implemented, and we are seeing improvements in exam takers' ability to start assessments.
resolved Feb 17, 2025, 11:27 PM UTC

This incident has been resolved

Read the full incident report →

Critical August 16, 2024

Chat Support Unavailable

Detected by Pingoru: Aug 16, 2024, 11:00 AM UTC
Resolved: Aug 16, 2024, 02:03 PM UTC
Duration: 3h 3m

Affected: Support

Timeline · 3 updates

investigating Aug 16, 2024, 11:00 AM UTC

Our chat provider is currently investigating an issue that is impacting our chat support availability. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.
monitoring Aug 16, 2024, 11:37 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 16, 2024, 02:03 PM UTC

This incident has been resolved!

Read the full incident report →