Honorlock incident

Exam Start issues on Blackboard Ultra and Chrome v144

Minor Resolved View vendor source →

Honorlock experienced a minor incident on January 15, 2026 affecting Blackboard Proctoring, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 05:56 PM UTC
Resolved
Jan 15, 2026, 11:39 PM UTC
Duration
5h 43m
Detected by Pingoru
Jan 15, 2026, 05:56 PM UTC

Affected components

Blackboard Proctoring

Update timeline

  1. investigating Jan 15, 2026, 05:56 PM UTC

    We are currently investigating reports of Blackboard Ultra users receiving a blank screen when attempting to begin an exam using Chrome v144

  2. identified Jan 15, 2026, 07:11 PM UTC

    We have identified the root cause of the issue and are working on a solution.

  3. monitoring Jan 15, 2026, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Jan 15, 2026, 11:39 PM UTC

    This issue has been resolved.