Honorlock Outage History
Honorlock is up right nowPingoru has recorded 51 incidents for Honorlock: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 93 of 744 (13%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 7 of 520 (1%) |
Incidents, newest first
Minor October 21, 2026 Proactive Outage 7h 1m Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring and 2 more
Started Oct 21, 2026, 01:41 PM UTC· resolved Oct 21, 2026, 08:43 PM UTC
- investigating Oct 21, 2026, 01:41 PM UTC
Our engineering team is responding proactively to a newly disclosed industry-wide vulnerability affecting open-source web infrastructure (CVE-2026-109618/109619). While our core proctoring services remain operational, we have temporarily restricted non-essential auxiliary systems and will be conducting a targeted maintenance update following an official patch release at 10:00 AM EDT.
- investigating Oct 21, 2026, 01:43 PM UTC
We are continuing to investigate this issue.
- identified Oct 21, 2026, 02:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2026, 05:10 PM UTC
Status Update: Select Honorlock sites have been temporarily taken offline as a preventative security measure. Proctoring services remain fully operational. Cause: Active global exploitation of two newly discovered zero-day vulnerabilities in PHP. Taking sites offline is the only complete safeguard until patches are applied. This is a widespread PHP issue, not an Honorlock system issue. Resolution Plan: Official PHP patches are expected today. We will deploy the fixes immediately upon release and bring all impacted sites back online.
- resolved Oct 21, 2026, 08:43 PM UTC
This incident has been resolved.
Critical June 14, 2026 Honorlock Service Outage 21m Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring
Started Jun 14, 2026, 12:39 AM UTC· resolved Jun 14, 2026, 01:01 AM UTC
- investigating Jun 14, 2026, 12:39 AM UTC
We are investigating reports of disruptions to the proctoring service and 504 timeout errors. Exam takers may be unable to load, navigate, or resume their exam.
- monitoring Jun 14, 2026, 12:44 AM UTC
A fix has been implemented and we have received reports of improvements. We will continue to monitor the situation.
- resolved Jun 14, 2026, 01:01 AM UTC
This incident has been resolved.
Critical May 7, 2026 Service Suspended for Canvas Integrations (Security Precaution) 3d 21h Canvas Proctoring
Started May 07, 2026, 10:40 PM UTC· resolved May 11, 2026, 08:06 PM UTC
- investigating May 07, 2026, 10:40 PM UTC
Honorlock is aware of the ongoing security incident affecting the Instructure (Canvas) platform. In response, all Canvas/Instructure integrations have been temporarily disabled to ensure the continued protection of all user data.
- monitoring May 08, 2026, 03:33 PM UTC
Canvas Service Restored: Steps to Re-enable Honorlock. To ensure your institution's data remains protected following the recent Instructure incident, we have proactively disabled some integrations as a security precaution. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access. For official incident updates from Instructure, visit: instructure.com/incident_update
- resolved May 11, 2026, 08:06 PM UTC
With account reactivation in the final stages, we are returning to normal status operations. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access.
Minor February 25, 2026 3rd party chat provider experiencing service outage. 21h 43m Support
Started Feb 25, 2026, 04:19 PM UTC· resolved Feb 26, 2026, 02:02 PM UTC
- monitoring Feb 25, 2026, 04:19 PM UTC
In continuation of last night's service outage, we have received reports of delayed or non-sending messages from the agent's end. Our third-party provider is aware and is investigating.
- resolved Feb 26, 2026, 02:02 PM UTC
This incident has been resolved.
Major February 10, 2026 Blackboard is experiencing issues that may prevent users from starting a proctored exam or result in a page unresponsive message. 1h 5m Blackboard Proctoring
Started Feb 10, 2026, 06:31 PM UTC· resolved Feb 10, 2026, 07:37 PM UTC
- investigating Feb 10, 2026, 06:31 PM UTC
Blackboard has updated their status page to reflect the incident and more information can be found there: https://status.blackboard.com/
- monitoring Feb 10, 2026, 06:38 PM UTC
We have seen a reduction in support contacts on the Honorlock side, indicating a brief interruption in Blackboard service as they work through the incident.
- resolved Feb 10, 2026, 07:37 PM UTC
We are closing out this incident as we have not received any additional reports of issues, but will continue to monitor the incident posted on Blackboards status page.
Minor January 15, 2026 Exam Start issues on Blackboard Ultra and Chrome v144 5h 43m Blackboard Proctoring
Started Jan 15, 2026, 05:56 PM UTC· resolved Jan 15, 2026, 11:39 PM UTC
- investigating Jan 15, 2026, 05:56 PM UTC
We are currently investigating reports of Blackboard Ultra users receiving a blank screen when attempting to begin an exam using Chrome v144
- identified Jan 15, 2026, 07:11 PM UTC
We have identified the root cause of the issue and are working on a solution.
- monitoring Jan 15, 2026, 09:49 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 15, 2026, 11:39 PM UTC
This issue has been resolved.
Notice October 20, 2025 AWS Service Outage - Reopened 8h 25m Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring and 2 more
Started Oct 20, 2025, 12:15 PM UTC· resolved Oct 20, 2025, 08:40 PM UTC
- monitoring Oct 20, 2025, 12:15 PM UTC
AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.
- monitoring Oct 20, 2025, 01:16 PM UTC
AWS has reported progress being made on restoring services in the US-EAST-1 Region
- monitoring Oct 20, 2025, 03:29 PM UTC
Additional improvements have been made, the AWS team continue to investigate and restore services.
- monitoring Oct 20, 2025, 06:18 PM UTC
AWS is applying mitigations to the remaining Availability Zones at which point they expect launch errors and network connectivity issues to subside.
- resolved Oct 20, 2025, 08:40 PM UTC
Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.
Minor October 20, 2025 Honorlock Services affected by AWS Outage 18m Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring and 1 more
Started Oct 20, 2025, 10:41 AM UTC· resolved Oct 20, 2025, 11:00 AM UTC
- monitoring Oct 20, 2025, 10:42 AM UTC
As of 3:11 am EST, Amazon Web Services reported increased error rates and latencies in the US-EAST-1 Region. These services prevented some exam takers from starting or continuing their exam, and access to their LMS was sporadically prevented. The majority of AWS services were restored at approximately 6:03 am EST, and they are currently monitoring the situation.
- resolved Oct 20, 2025, 11:00 AM UTC
AWS has confirmed this issue has been resolved through their status page.
Notice September 15, 2025 Service Outage - 504 Timeout Errors 30m Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring and 2 more
Started Sep 15, 2025, 01:14 AM UTC· resolved Sep 15, 2025, 01:44 AM UTC
- investigating Sep 15, 2025, 01:14 AM UTC
We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.
- identified Sep 15, 2025, 01:34 AM UTC
We have identified the issue and have implemented a fix.
- monitoring Sep 15, 2025, 01:39 AM UTC
Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.
- resolved Sep 15, 2025, 01:44 AM UTC
This incident has been resolved. All services have been restored.
Major February 17, 2025 Exam Start Issues 36m Honorlock Application
Started Feb 17, 2025, 10:51 PM UTC· resolved Feb 17, 2025, 11:27 PM UTC
- investigating Feb 17, 2025, 10:51 PM UTC
We are currently investigating reports of exam takers unable to start their exam. At this time, we would recommend users attempting to start a new exam try again at a later time. Exams that have already started will continue to be proctored. We are actively investigating and will update this post once more information is available.
- investigating Feb 17, 2025, 10:54 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2025, 11:02 PM UTC
The issue has been identified and we are implementing a fix.
- monitoring Feb 17, 2025, 11:18 PM UTC
A fix has been implemented, and we are seeing improvements in exam takers' ability to start assessments.
- resolved Feb 17, 2025, 11:27 PM UTC
This incident has been resolved