Honorlock incident

3rd party chat provider experiencing service outage.

Minor Resolved View vendor source →

Honorlock experienced a minor incident on July 4, 2025 affecting Support, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2025, 11:23 AM UTC
Resolved
Jul 04, 2025, 12:20 PM UTC
Duration
57m
Detected by Pingoru
Jul 04, 2025, 11:23 AM UTC

Affected components

Support

Update timeline

  1. monitoring Jul 04, 2025, 11:23 AM UTC

    Our provider is currently monitoring the results of a fix they implemented. At this time, support agents are unable to receive chats and customers may experience difficulty initiating them. For now, assistance can be provided through [email protected].

  2. monitoring Jul 04, 2025, 11:34 AM UTC

    Update: Our provider implemented another fix that has brought back some services, users should now be able to initiate chats and connect through to agents.

  3. monitoring Jul 04, 2025, 12:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 04, 2025, 12:20 PM UTC

    This incident has been resolved.