Honorlock experienced a notice incident on September 15, 2025 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringHonorlock ApplicationThird-party Platform Proctoring
Update timeline
- investigating Sep 15, 2025, 01:14 AM UTC
We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.
- identified Sep 15, 2025, 01:34 AM UTC
We have identified the issue and have implemented a fix.
- monitoring Sep 15, 2025, 01:39 AM UTC
Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.
- resolved Sep 15, 2025, 01:44 AM UTC
This incident has been resolved. All services have been restored.