Honorlock Outage History

Honorlock is up right now

Honorlock had 12 outages in the last 2 years totaling 137h 44m of downtime — averaging 0.5 incidents per month.

There were 12 Honorlock outages since May 29, 2024 totaling 137h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.honorlock.com

Critical May 7, 2026

Service Suspended for Canvas Integrations (Security Precaution)

Detected by Pingoru
May 07, 2026, 10:40 PM UTC
Resolved
May 11, 2026, 08:06 PM UTC
Duration
3d 21h
Affected: Canvas Proctoring
Timeline · 3 updates
  1. investigating May 07, 2026, 10:40 PM UTC

    Honorlock is aware of the ongoing security incident affecting the Instructure (Canvas) platform. In response, all Canvas/Instructure integrations have been temporarily disabled to ensure the continued protection of all user data.

  2. monitoring May 08, 2026, 03:33 PM UTC

    Canvas Service Restored: Steps to Re-enable Honorlock. To ensure your institution's data remains protected following the recent Instructure incident, we have proactively disabled some integrations as a security precaution. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access. For official incident updates from Instructure, visit: instructure.com/incident_update

  3. resolved May 11, 2026, 08:06 PM UTC

    With account reactivation in the final stages, we are returning to normal status operations. How to restore your service: To re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team ([email protected]) to assist with restoring access.

Read the full incident report →

Minor February 25, 2026

3rd party chat provider experiencing service outage.

Detected by Pingoru
Feb 25, 2026, 04:19 PM UTC
Resolved
Feb 26, 2026, 02:02 PM UTC
Duration
21h 43m
Affected: Support
Timeline · 2 updates
  1. monitoring Feb 25, 2026, 04:19 PM UTC

    In continuation of last night's service outage, we have received reports of delayed or non-sending messages from the agent's end. Our third-party provider is aware and is investigating.

  2. resolved Feb 26, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

Blackboard is experiencing issues that may prevent users from starting a proctored exam or result in a page unresponsive message.

Detected by Pingoru
Feb 10, 2026, 06:31 PM UTC
Resolved
Feb 10, 2026, 07:37 PM UTC
Duration
1h 5m
Affected: Blackboard Proctoring
Timeline · 3 updates
  1. investigating Feb 10, 2026, 06:31 PM UTC

    Blackboard has updated their status page to reflect the incident and more information can be found there: https://status.blackboard.com/

  2. monitoring Feb 10, 2026, 06:38 PM UTC

    We have seen a reduction in support contacts on the Honorlock side, indicating a brief interruption in Blackboard service as they work through the incident.

  3. resolved Feb 10, 2026, 07:37 PM UTC

    We are closing out this incident as we have not received any additional reports of issues, but will continue to monitor the incident posted on Blackboards status page.

Read the full incident report →

Minor January 15, 2026

Exam Start issues on Blackboard Ultra and Chrome v144

Detected by Pingoru
Jan 15, 2026, 05:56 PM UTC
Resolved
Jan 15, 2026, 11:39 PM UTC
Duration
5h 43m
Affected: Blackboard Proctoring
Timeline · 4 updates
  1. investigating Jan 15, 2026, 05:56 PM UTC

    We are currently investigating reports of Blackboard Ultra users receiving a blank screen when attempting to begin an exam using Chrome v144

  2. identified Jan 15, 2026, 07:11 PM UTC

    We have identified the root cause of the issue and are working on a solution.

  3. monitoring Jan 15, 2026, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Jan 15, 2026, 11:39 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Service Outage - Reopened

Detected by Pingoru
Oct 20, 2025, 12:15 PM UTC
Resolved
Oct 20, 2025, 08:40 PM UTC
Duration
8h 25m
Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringHonorlock ApplicationThird-party Platform Proctoring
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 12:15 PM UTC

    AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.

  2. monitoring Oct 20, 2025, 01:16 PM UTC

    AWS has reported progress being made on restoring services in the US-EAST-1 Region

  3. monitoring Oct 20, 2025, 03:29 PM UTC

    Additional improvements have been made, the AWS team continue to investigate and restore services.

  4. monitoring Oct 20, 2025, 06:18 PM UTC

    AWS is applying mitigations to the remaining Availability Zones at which point they expect launch errors and network connectivity issues to subside.

  5. resolved Oct 20, 2025, 08:40 PM UTC

    Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.

Read the full incident report →

Minor October 20, 2025

Honorlock Services affected by AWS Outage

Detected by Pingoru
Oct 20, 2025, 10:41 AM UTC
Resolved
Oct 20, 2025, 11:00 AM UTC
Duration
18m
Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:42 AM UTC

    As of 3:11 am EST, Amazon Web Services reported increased error rates and latencies in the US-EAST-1 Region. These services prevented some exam takers from starting or continuing their exam, and access to their LMS was sporadically prevented. The majority of AWS services were restored at approximately 6:03 am EST, and they are currently monitoring the situation.

  2. resolved Oct 20, 2025, 11:00 AM UTC

    AWS has confirmed this issue has been resolved through their status page.

Read the full incident report →

Notice September 15, 2025

Service Outage - 504 Timeout Errors

Detected by Pingoru
Sep 15, 2025, 01:14 AM UTC
Resolved
Sep 15, 2025, 01:44 AM UTC
Duration
30m
Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringHonorlock ApplicationThird-party Platform Proctoring
Timeline · 4 updates
  1. investigating Sep 15, 2025, 01:14 AM UTC

    We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.

  2. identified Sep 15, 2025, 01:34 AM UTC

    We have identified the issue and have implemented a fix.

  3. monitoring Sep 15, 2025, 01:39 AM UTC

    Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.

  4. resolved Sep 15, 2025, 01:44 AM UTC

    This incident has been resolved. All services have been restored.

Read the full incident report →

Major February 17, 2025

Exam Start Issues

Detected by Pingoru
Feb 17, 2025, 10:51 PM UTC
Resolved
Feb 17, 2025, 11:27 PM UTC
Duration
36m
Affected: Honorlock Application
Timeline · 5 updates
  1. investigating Feb 17, 2025, 10:51 PM UTC

    We are currently investigating reports of exam takers unable to start their exam. At this time, we would recommend users attempting to start a new exam try again at a later time. Exams that have already started will continue to be proctored. We are actively investigating and will update this post once more information is available.

  2. investigating Feb 17, 2025, 10:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2025, 11:02 PM UTC

    The issue has been identified and we are implementing a fix.

  4. monitoring Feb 17, 2025, 11:18 PM UTC

    A fix has been implemented, and we are seeing improvements in exam takers' ability to start assessments.

  5. resolved Feb 17, 2025, 11:27 PM UTC

    This incident has been resolved

Read the full incident report →

Critical August 16, 2024

Chat Support Unavailable

Detected by Pingoru
Aug 16, 2024, 11:00 AM UTC
Resolved
Aug 16, 2024, 02:03 PM UTC
Duration
3h 3m
Affected: Support
Timeline · 3 updates
  1. investigating Aug 16, 2024, 11:00 AM UTC

    Our chat provider is currently investigating an issue that is impacting our chat support availability. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.

  2. monitoring Aug 16, 2024, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 16, 2024, 02:03 PM UTC

    This incident has been resolved!

Read the full incident report →

Minor June 13, 2024

Issues with making payments.

Detected by Pingoru
Jun 13, 2024, 11:19 PM UTC
Resolved
Jun 13, 2024, 11:59 PM UTC
Duration
40m
Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks Proctoring
Timeline · 2 updates
  1. investigating Jun 13, 2024, 11:19 PM UTC

    We have received several reports of issues when attempting to make payments and are raising the issue with our third party provider. Support agents are available to help; however, their response may be delayed due to the high amount of volume generated from this issue. We appreciate your patience.

  2. resolved Jun 13, 2024, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2024

Instructure - Canvas experiencing service interruptions/outage

Detected by Pingoru
Jun 12, 2024, 05:31 PM UTC
Resolved
Jun 12, 2024, 06:31 PM UTC
Duration
1h
Affected: Canvas Proctoring
Timeline · 3 updates
  1. investigating Jun 12, 2024, 05:31 PM UTC

    Instructure is aware and are currently investigating. Users may see a "This website is under heavy load" error message in Canvas when attempting to take an exam or navigate through Canvas.

  2. identified Jun 12, 2024, 05:32 PM UTC

    Instructure has identified the problem and are working on a fix.

  3. resolved Jun 12, 2024, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2024

Chrome Web Store Issues

Detected by Pingoru
May 29, 2024, 08:37 PM UTC
Resolved
May 29, 2024, 09:49 PM UTC
Duration
1h 12m
Affected: Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks Proctoring
Timeline · 3 updates
  1. identified May 29, 2024, 08:37 PM UTC

    We’ve received reports that some users are having trouble installing the Honorlock Extension. This appears to be an issue with the Google Chrome store. We are closely monitoring the situation and will update our status page accordingly.

  2. monitoring May 29, 2024, 09:21 PM UTC

    Google Chrome Store services appear to be restored. Users are now reporting success when attempting to install extensions.

  3. resolved May 29, 2024, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →