Home Configure Outage History

Home Configure is up right now

Pingoru has recorded 21 incidents for Home Configure: 3 in the last 12 months and 0 in the last 90 days.

Source: homeconfigure.statuspage.io

21incidents recorded
3last 12 months
0last 90 days
10 hourstypical duration

Incidents, newest first

Minor December 23, 2025 Sales Kiosk menu degraded usability 3h 52m Kiosk Menu

Started Dec 23, 2025, 07:36 PM UTC· resolved Dec 23, 2025, 11:28 PM UTC

  1. identified Dec 23, 2025, 07:36 PM UTC

    The opening menu of the Sales Kiosk is experiencing degraded usability. An error will temporarily occur, and then be replaced with the customer's expected experience.

  2. identified Dec 23, 2025, 11:03 PM UTC

    A root cause has been identified and a release is being prepped with a fix.

  3. resolved Dec 23, 2025, 11:28 PM UTC

    This incident has been resolved.

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Notice November 18, 2025 Production Intermittent Interruptions 3h 54m Omnibuilder Service, Catalog Release, Image Cache, Rendering and 1 more

Started Nov 18, 2025, 01:12 PM UTC· resolved Nov 18, 2025, 05:06 PM UTC

  1. monitoring Nov 18, 2025, 01:12 PM UTC

    We’re seeing intermittent service interruptions related to upstream Cloudflare outages. Most production services are currently unaffected, but further changes in Cloudflare’s recovery may cause additional impact. Our systems are operating normally, and we’re monitoring Cloudflare’s status. Updates will be posted as the situation evolves.

  2. resolved Nov 18, 2025, 05:06 PM UTC

    The issues have been resolved and the system is returned to full operation.

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Notice October 29, 2025 Production Outage 21h 16m Project Service, Omnibuilder Service, Catalog Release, Cruncher and 5 more

Started Oct 29, 2025, 03:58 PM UTC· resolved Oct 30, 2025, 01:15 PM UTC

  1. investigating Oct 29, 2025, 03:58 PM UTC

    We are experiencing a production outage. Active investigation by our engineers is in progress. There appears to be a broad Azure based outage affecting multiple systems

  2. identified Oct 29, 2025, 04:49 PM UTC

    Azure has confirmed that they are experiencing an issue within their portal that is causing the outages. We are in contact with them to stay up to date on when it is resolved so we can ensure all of our systems are back online.

  3. identified Oct 29, 2025, 09:29 PM UTC

    We have received communication from Azure that they are expecting a fix to be deployed at 6:20 PM Central time. We will test functionality as soon as we have confirmation that the fix has been implemented.

  4. monitoring Oct 29, 2025, 11:32 PM UTC

    Our internal testing results look good, and system functionality has been restored. However, Azure has not yet issued a full “all clear” on their side. We’ll go ahead and close out this incident but will continue to monitor closely. Thank you for your patience and understanding throughout this issue.

  5. resolved Oct 30, 2025, 01:15 PM UTC

    We have received a confirmation of the fix from Azure and verified that our systems are functioning as expected.

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Minor October 22, 2025 Rendering Issue (Degraded Performance) – Interiors Displaying Black Artifacts 3h 26m Rendering

Started Oct 22, 2025, 05:24 PM UTC· resolved Oct 22, 2025, 08:50 PM UTC

  1. investigating Oct 22, 2025, 05:24 PM UTC

    We are aware of an issue causing black artifacts to appear in interior views. This is not a full outage, but it is impacting visual quality. Our engineering team is actively investigating and working toward a fix. We will provide another update within one hour. We apologize for the disruption and appreciate your patience.

  2. investigating Oct 22, 2025, 06:28 PM UTC

    We are still seeing intermittent black scenes affecting interior rendering. Engineers remain actively engaged and continue to investigate the root cause. We will provide another update in one hour. Thank you for your patience.

  3. investigating Oct 22, 2025, 07:28 PM UTC

    We are continuing to experience intermittent black scenes affecting interior and exterior renderings. Our engineering team remains actively engaged and is working to isolate the root cause. While this is not a full outage, it is impacting visual performance for some users. We will provide another update in one hour.

  4. identified Oct 22, 2025, 07:38 PM UTC

    We have identified the root cause of the rendering issue causing black scenes. Our engineering team is actively implementing a fix. We will provide another update within one hour. Thank you for your continued patience as we work to fully resolve the issue.

  5. identified Oct 22, 2025, 08:31 PM UTC

    A fix will be shortly deployed that we expect to resolve this issue. There will be a brief service outage during this deployment. We will provide another update within an hour or upon confirmation of the successful fix. Thank you for your continued patience as we work to fully resolve the issue.

  6. resolved Oct 22, 2025, 08:50 PM UTC

    The deployment of the fix has been completed and homes affected are now rendering as expected. We will continue to monitor to ensure there are no recurrences of the previous behavior. Thank you for your patience while we investigated and resolved this issue

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Minor July 16, 2025 Longer Than Planned Upgrade 4h 10m Catalog Release, Rendering

Started Jul 16, 2025, 02:22 PM UTC· resolved Jul 16, 2025, 06:33 PM UTC

  1. identified Jul 16, 2025, 02:22 PM UTC

    We’re currently experiencing extended downtime due to our system upgrade. Our team is working diligently to resolve this, and normal usage should resume soon. What to Expect: Changes made in Catalog Tools before the completion of this upgrade will not be saved., and some selection categories are missing from homes. Expected Completion: 12:00pm cst We sincerely apologize for the inconvenience and appreciate your patience.

  2. identified Jul 16, 2025, 05:05 PM UTC

    We are continuing to run through the processing side of the system upgrade. We are now expecting that to complete at 1:00 pm cst.

  3. resolved Jul 16, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 30, 2025 Door and Cabinet Visualization Inaccuracy 4h 30m Rendering

Started Jan 30, 2025, 05:41 PM UTC· resolved Jan 30, 2025, 10:11 PM UTC

  1. investigating Jan 30, 2025, 05:41 PM UTC

    We are investigating an issue where visualizations for Interior Doors and Cabinets can be inaccurate for homes with structural options. Please report the issue to your Digitial Tools and Paradigm representatives if you encounter this.

  2. identified Jan 30, 2025, 08:59 PM UTC

    A fix for this issue will be released at 4pm central time. There will be a brief outage at that time.

  3. identified Jan 30, 2025, 10:01 PM UTC

    An application fix is being released to production to resolve this issue. A short downtime will begin.

  4. resolved Jan 30, 2025, 10:11 PM UTC

    The issue is resolved and the production downtime is complete.

Read the full incident report →