Home Configure incident
Rendering Issue (Degraded Performance) – Interiors Displaying Black Artifacts
Resolved after 3 hours 26 minutes, affecting Rendering, on October 22, 2025.
The deployment of the fix has been completed and homes affected are now rendering as expected. We will continue to monitor to ensure there are no recurrences of the previous behavior. Thank you for your patience while we investigated and resolved this issue
Affected components
Update timeline
- investigating Oct 22, 2025, 05:24 PM UTC
We are aware of an issue causing black artifacts to appear in interior views. This is not a full outage, but it is impacting visual quality. Our engineering team is actively investigating and working toward a fix. We will provide another update within one hour. We apologize for the disruption and appreciate your patience.
- investigating Oct 22, 2025, 06:28 PM UTC
We are still seeing intermittent black scenes affecting interior rendering. Engineers remain actively engaged and continue to investigate the root cause. We will provide another update in one hour. Thank you for your patience.
- investigating Oct 22, 2025, 07:28 PM UTC
We are continuing to experience intermittent black scenes affecting interior and exterior renderings. Our engineering team remains actively engaged and is working to isolate the root cause. While this is not a full outage, it is impacting visual performance for some users. We will provide another update in one hour.
- identified Oct 22, 2025, 07:38 PM UTC
We have identified the root cause of the rendering issue causing black scenes. Our engineering team is actively implementing a fix. We will provide another update within one hour. Thank you for your continued patience as we work to fully resolve the issue.
- identified Oct 22, 2025, 08:31 PM UTC
A fix will be shortly deployed that we expect to resolve this issue. There will be a brief service outage during this deployment. We will provide another update within an hour or upon confirmation of the successful fix. Thank you for your continued patience as we work to fully resolve the issue.
- resolved Oct 22, 2025, 08:50 PM UTC
The deployment of the fix has been completed and homes affected are now rendering as expected. We will continue to monitor to ensure there are no recurrences of the previous behavior. Thank you for your patience while we investigated and resolved this issue
Your product runs on more than Home Configure
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services