Home Configure incident

9/28/23 - Degraded Lighting Quality in Renderings

Resolved after 7 hours 57 minutes, affecting Rendering, on September 28, 2023.

identified Sep 28, 2023, 09:12 PM UTC

We are deploying a fix to Prod now. There will be a momentary interruption to service.

Started
Sep 28, 2023, 02:04 PM UTC
Resolved
Sep 28, 2023, 10:02 PM UTC
Duration
7h 57m
Detected by Pingoru
Sep 28, 2023, 02:04 PM UTC

Affected components

Rendering

Update timeline

  1. investigating Sep 28, 2023, 02:04 PM UTC

    We are seeing degraded quality in the lighting of our scenes. Varying degrees of impact, but on some interiors the lighting is incredibly bright. We are actively investigating.

  2. identified Sep 28, 2023, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 28, 2023, 09:12 PM UTC

    We are deploying a fix to Prod now. There will be a momentary interruption to service.

  4. resolved Sep 28, 2023, 10:02 PM UTC

    This incident has been resolved.

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