Home Configure incident

10/23/23 Partial Maps Outage

Resolved after 22 days 16 hours, affecting Omnibuilder Service, on October 24, 2023.

identified Oct 26, 2023, 03:44 PM UTC

We have completed the development for this issue and it will be in the 11/1 release. In review, the issue did not result in any service outages.

Started
Oct 24, 2023, 01:50 AM UTC
Resolved
Nov 15, 2023, 06:19 PM UTC
Duration
22d 16h
Detected by Pingoru
Oct 24, 2023, 01:50 AM UTC

Affected components

Omnibuilder Service

Update timeline

  1. investigating Oct 24, 2023, 01:50 AM UTC

    We are currently investigating an issue in which Lot Statuses cannot be updated from a MyHome Lot-Specific Home. The severity of the issue has been reduced due to an existing solution for the same features in another place that is still working as expected.

  2. investigating Oct 24, 2023, 03:30 PM UTC

    The issue has been identified and a fix is being developed. The severity of the issue has been reduced due to an existing solution for the same features in another place that is still working as expected. This issue will remain open in its lowered status until the 11/1 release.

  3. identified Oct 24, 2023, 03:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 26, 2023, 03:44 PM UTC

    We have completed the development for this issue and it will be in the 11/1 release. In review, the issue did not result in any service outages.

  5. resolved Nov 15, 2023, 06:19 PM UTC

    This incident has been resolved.

Your product runs on more than Home Configure

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →