HiveCPQ incident

Degraded Performanc: Configurator Loading Times

Major Resolved View vendor source →

HiveCPQ experienced a major incident on April 12, 2026 affecting HiveCPQ application, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 09:21 AM UTC
Resolved
Apr 12, 2026, 10:41 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 12, 2026, 09:21 AM UTC

Affected components

HiveCPQ application

Update timeline

  1. investigating Apr 12, 2026, 09:21 AM UTC

    We are currently aware of increased response times when loading and interacting with configurators. Our team has identified the root cause and is working on a fix.

  2. resolved Apr 12, 2026, 10:41 AM UTC

    The degraded performance affecting configurator loading times has been resolved. A database query optimization has been deployed that significantly reduces response times. No data was affected during this incident. All systems are operating normally. Thank you for your patience.