HiveCPQ Outage History

We’re currently experiencing elevated response times across parts of the Hive CPQ platform. Our engineering team is investigating the issue. You may notice slower page loads or occasional errors when configuring products or opening projects. The Hive CPQ team

We are investigating an issue where MCP is returning 403 errors, while it should operate normally.

We are aware of an ongoing issue causing the application to run slower than normal. Our team is actively investigating the root cause. There is no confirmed cause or fix yet.

We’re currently investigating reports of slower-than-usual performance in the Hive CPQ application. Some users may experience delays when loading pages or performing actions. The application remains available and no data is affected. Our team is actively working on a resolution. We’ll share an update as soon as we have more information. Thank you for your patience.

We are currently aware of increased response times when loading and interacting with configurators. Our team has identified the root cause and is working on a fix.

We have identified a display issue following the latest update where some users are seeing duplicated data within sub-configurator blocks. Resolution: Our team has identified the cause and is actively working on a fix to restore the correct display logic.

Update Details: Our engineering team has completed their investigation and identified the root cause of the duplication reports. Viewing Issue Only: We can confirm this is strictly a front-end display issue. The user interface is rendering duplicates, but the underlying data structure is not affected. Logic is Intact: The configurator logic remains correct. Calculations and saved configurations are processing accurately, despite the visual duplication on screen.

Some users may experience delays or timeouts when running queries. Data integrity is not affected. Status: Our team is actively identifying the issue and working toward a resolution. We will provide another update in [30/60] minutes.

We are currently experiencing a major service disruption affecting the availability of Hive. Users are currently unable to access the application, and the system is not responding to requests. Our engineering team has identified the issue and is actively working on a resolution to restore service immediately.

We are pleased to report that the application is back online and responding normally. You should now be able to log in and access your data. While service has been restored, our team is continuing to investigate the root cause of the incident and is closely monitoring system performance to ensure stability.

The issue has been isolated to a backend infrastructure component. We are currently implementing fixes and closely monitoring system performance to ensure stability.