HIN incident

HIN Sign QES Interrupted

Major Resolved View vendor source →

HIN experienced a major incident on March 17, 2026 affecting HIN Sign, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 02:02 PM UTC
Resolved
Mar 17, 2026, 04:19 PM UTC
Duration
2h 16m
Detected by Pingoru
Mar 17, 2026, 02:02 PM UTC

Affected components

HIN Sign

Update timeline

  1. investigating Mar 17, 2026, 02:02 PM UTC

    The QR code required for VideoIdent is currently not being generated in HIN Sign QES. As a result, document signing with HIN Sign QES is not possible at this time.

  2. investigating Mar 17, 2026, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 17, 2026, 04:19 PM UTC

    This incident has been resolved.