HIN is currently experiencing a critical incident affecting HIN Active Sync (Mobile Devices), which began 15d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 09:21 AM UTC
Following yesterday’s incident affecting HIN Mail on mobile devices, some users may still experience synchronisation issues. If you entered your password on your smartphone or tablet during the incident, HIN Mail synchronisation may no longer work correctly. To resolve the issue, please remove the HIN Mail account from your smartphone or tablet and set it up again according to the following instructions: iOS: https://support.hin.ch/de/service/hin-mail-und-mobile/hin-mail-ios.cfm Android: https://support.hin.ch/de/service/hin-mail-und-mobile/einrichten-android.cfm Thank you for your understanding.
- monitoring Oct 07, 2026, 05:05 AM UTC
If you were prompted to enter a password on your smartphone, please follow the instructions below:
- monitoring Oct 07, 2026, 05:07 AM UTC
We are continuing to monitor for any further issues.