Highspot Outage History

We are currently investigating reports of performance and latency issues in the AMERICAS2 Data Center. We will provide another update by 10AM PT.

We are investigating an issue where Pitches and Digital Rooms are failing to send across all data centers. Our Engineering Team is actively working on a resolution. We will provide another update at 10AM PT.

We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue. We will provide another update by 12 PM PT.

We are investigating reports regarding an issue the is impacting the Highspot Platform. This is impacting all our Scale Units and multiple features on the platform. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.

We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.

We are continuing to investigate this issue.

We are currently investigating reports of degraded performance in Highspot where Server Dizzy Errors are being returned when using Search. We are investigating this with the highest priority possible. We will provide another update at 4PM PT.

We are currently investigating an issue where users are intermittently returned an error when accessing the Engagement Center. We will provide another update at 10AM PT.

We are currently investigating reports of degraded performance in Highspot, including slow load times, latency, and dizzy errors. We are actively investigating this issue and will provide another update at 4PM PT.

We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.

We are continuing to investigate the performance degradation issues occurring in the AMERICAS1 & AMERICA2 Data Centers. We will provide another update at 1PM PT.

We continue to investigate the reports of degraded performance in the AMERICAS1 & AMERICAS2 Data Centers. The Engineering Team is actively working on a fix at the moment. We will provide another update at 3PM PT.

We are currently investigating intermittent reports of login issues across multiple Data Centers. The Engineering Team is currently investigating with the highest priority possible. We will provide another update at 6PM PT.

Our Engineering team continues to investigate intermittent login issues. We have identified the root of the issue & are actively working on a fix. We will provide another update at 8PM PT.

We are investigating reports regarding an issue related to Training and Coaching on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 09:00 Pacific Time.

We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.

We are currently investigating the Highspot Marketplace being down. Our Engineering Team is investigating this with the highest priority at the moment. We will provide another update by 3PM PT.

We are currently investigating reports of SCORM files intermittently failing to load. We will provide another update at 12PM PT.

We are continuing to investigate the reports of SCORM files intermittently failing to load. As of right now, we've determined only SCORM files uploaded prior to December 2023 are impacted. We will provide another update at 2PM PT.

We are investigating an issue where customers are unable to share a 'Pitch' externally via the email plugin. Sharing a 'Pitch' directly from the Highspot platform is a work around while our Engineering Team resolve this issue. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.

We are continuing to investigate this issue, and will provide further details regarding symptoms and scope at 06:00 Pacific Time.

We are continuing to investigate this issue, and will provide further details regarding symptoms and scope at 07:00 Pacific Time.

We are currently investigating reports of degraded performance in the AMERICA2 Data Center, including slow load times & latency. We are actively investigating this issue and will provide another update at 3PM PT.

We continue to investigate the performance degradation issues occurring in the AMERICAS2 Data Center. We will provide another update by 6PM PT.

We are investigating reports regarding an issue related to Degraded Performance in AMERICA2 (SU2) We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Pacific Time.

We are currently investigating an error being returned when end-users select "New Smartpage from Template". The Engineering Team is looking into this with the highest priority possible. We will provide another update at 2PM PT.

We are continuing to investigate reports of errors being returned when end-users select "New Smartpage from Template." Our Engineering Team is working on deploying a fix as soon as possible. We will provide another update at 6PM PT.