Highspot experienced a major incident on June 3, 2025 affecting Content and Content and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 02:39 PM UTC
We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.
- investigating Jun 03, 2025, 02:55 PM UTC
We are continuing to investigate this issue.
- identified Jun 03, 2025, 02:59 PM UTC
We have identified an issue related to Item Processing on all our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue be be items are stuck in a processing state. We will provide an update at 09:00 Pacific Time.
- resolved Jun 03, 2025, 04:00 PM UTC
The issue related to Item Processing on our Data Centers has now been resolved. All items that had been 'stuck' in processing will now show as completed.