Highspot Outage History
Highspot is up right nowPingoru has recorded 48 incidents for Highspot: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 4 of 744 (1%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 549 (0%) |
Incidents, newest first
Minor September 10, 2026 Performance issues in AMERICAS2 Data Center 1h 20m Administration & Authentication, Analytics, Content, CRM Integration and 5 more
Started Sep 10, 2026, 07:40 PM UTC· resolved Sep 10, 2026, 09:00 PM UTC
- investigating Sep 10, 2026, 07:40 PM UTC
We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 3PM PT.
- resolved Sep 10, 2026, 09:00 PM UTC
The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.
Major July 17, 2026 Review Submission tab within Learning Center Issue in AMERICAS1 & AMERICAS2 Data Center 3h 50m Learning, Learning
Started Jul 17, 2026, 04:35 PM UTC· resolved Jul 17, 2026, 08:26 PM UTC
- investigating Jul 17, 2026, 04:35 PM UTC
We are investigating reports of an issue where managers are unable to review submissions within the Learning Center in our AMERICAS1 & AMERICAS2 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:30 AM Pacific Time.
- investigating Jul 17, 2026, 04:35 PM UTC
We are continuing to investigate this issue.
- identified Jul 17, 2026, 06:56 PM UTC
The Engineering Team has identified the root cause of this issue and are working towards the fix.
- identified Jul 17, 2026, 06:59 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 17, 2026, 08:26 PM UTC
The issue related to managers are unable to review submissions within the Learning Center has now been resolved.
Critical February 26, 2026 Pitches and Digital Rooms failing to send 47m Pitches, Pitches, Pitches, Pitches and 1 more
Started Feb 26, 2026, 05:05 PM UTC· resolved Feb 26, 2026, 05:52 PM UTC
- investigating Feb 26, 2026, 05:05 PM UTC
We are investigating an issue where Pitches and Digital Rooms are failing to send across all data centers. Our Engineering Team is actively working on a resolution. We will provide another update at 10AM PT.
- resolved Feb 26, 2026, 05:52 PM UTC
We have deployed a fix for this issue - all Digital Rooms and Pitches are now sending without issue. This is fully resolved.
Minor November 12, 2025 Performance Latency in AMERICAS2 Data Center 3h 55m Administration & Authentication, Analytics, Content, CRM Integration and 5 more
Started Nov 12, 2025, 06:01 PM UTC· resolved Nov 12, 2025, 09:57 PM UTC
- investigating Nov 12, 2025, 06:01 PM UTC
We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue. We will provide another update by 12 PM PT.
- monitoring Nov 12, 2025, 07:57 PM UTC
We have remediated the issue and are currently monitoring system performance. Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.
- resolved Nov 12, 2025, 09:57 PM UTC
This incident has been resolved. System performance has returned to fully operational.
Critical November 10, 2025 Platform Incident 31m Administration & Authentication, Administration & Authentication, Administration & Authentication, Administration & Authentication and 16 more
Started Nov 10, 2025, 12:31 PM UTC· resolved Nov 10, 2025, 01:03 PM UTC
- investigating Nov 10, 2025, 12:31 PM UTC
We are investigating reports regarding an issue the is impacting the Highspot Platform. This is impacting all our Scale Units and multiple features on the platform. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.
- resolved Nov 10, 2025, 01:03 PM UTC
The issue that impacted multiple features on all Data Centers has now been resolved. All customers with impacted customer have been notified.
Minor October 20, 2025 Performance Degradation Due to AWS Service Disruptions for AMERICAS 23h 7m Administration & Authentication, Administration & Authentication, Administration & Authentication, Administration & Authentication and 41 more
Started Oct 20, 2025, 05:48 PM UTC· resolved Oct 21, 2025, 04:56 PM UTC
- investigating Oct 20, 2025, 05:48 PM UTC
We are currently experiencing performance degradation due to recurrent AWS service disruptions. Customers may notice varying levels of delays in item processing, CRM data synchronization, and overall platform latency. Our team is monitoring the situation closely and will provide the next update by 12 PM PT.
- investigating Oct 20, 2025, 06:02 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 06:52 PM UTC
The recurrent AWS service disruptions are still causing intermittent performance degradation, item processing delays, and CRM data sync issues. We are continuing to investigate this issue as a top priority. We will provide another update by 2PM PT.
- investigating Oct 20, 2025, 07:38 PM UTC
The ongoing AWS service disruptions continue to cause intermittent issues. Symptoms include performance degradation, item processing delays, CRM data sync issues, and gateway errors. We are continuing to investigate this with urgency. We will provide another update by 2PM PT.
- investigating Oct 20, 2025, 08:50 PM UTC
We are continuing to experience intermittent service degradation due to the ongoing AWS outage. Customers may encounter intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform. Our Engineering team continues to investigate this as the top priority. We will provide another update by 4PM PT.
- investigating Oct 20, 2025, 10:45 PM UTC
We are continuing to work through service degradation issues resulting from the earlier AWS outage. Customers may experience intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform. Our team continues to treat this as our highest priority and is actively working toward full recovery. We will provide another update by 6PM PT.
- investigating Oct 21, 2025, 12:43 AM UTC
We continue to address ongoing service degradation following the earlier AWS outage. While AWS has reported recovery on their end, residual impacts are still affecting parts of the Highspot platform. Customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance slowdowns. Our team remains fully engaged and is treating this as a top priority. We’ll share the next update by 9PM PT.
- investigating Oct 21, 2025, 03:52 AM UTC
We’re continuing to investigate and address ongoing service degradation following the earlier AWS outage. Our team is implementing changes intended to improve stability and performance. AMERICAS customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance impacts while this work is in progress. We’ll provide another update by 11 PM PST NOTE: EMEA & APAC services are fully functional.
- monitoring Oct 21, 2025, 05:44 AM UTC
We have made changes to alleviate an issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to work on this issue with high priority. All customers should be able to use Highspot. Error rates are decreasing but non-zero. However, if you experience errors with, please contact Highspot Support ([email protected]) for assistance. We will provide an update at 5 AM PST, Oct 21. NOTE: EMEA & APAC services are fully functional.
- monitoring Oct 21, 2025, 12:09 PM UTC
We have made changes to alleviate the issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to monitor and no new issues have been reported. However, if you experience errors, please contact Highspot Support ([email protected]) for assistance. We will provide an update at 10 AM PST, Oct 21. NOTE: EMEA & APAC services are fully functional.
- resolved Oct 21, 2025, 04:56 PM UTC
We’ve completed recovery efforts related to the earlier AWS outage, and the Highspot platform is now fully operational. End users can access Highspot without issue, and all services are performing as expected. Our team will continue to monitor system stability closely, but no further impact is anticipated. Thank you for your patience while we worked through this incident.
Major June 3, 2025 Item Processing Issue in all Data Centers 1h 21m Content, Content, Content, Content
Started Jun 03, 2025, 02:39 PM UTC· resolved Jun 03, 2025, 04:00 PM UTC
- investigating Jun 03, 2025, 02:39 PM UTC
We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.
- investigating Jun 03, 2025, 02:55 PM UTC
We are continuing to investigate this issue.
- identified Jun 03, 2025, 02:59 PM UTC
We have identified an issue related to Item Processing on all our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue be be items are stuck in a processing state. We will provide an update at 09:00 Pacific Time.
- resolved Jun 03, 2025, 04:00 PM UTC
The issue related to Item Processing on our Data Centers has now been resolved. All items that had been 'stuck' in processing will now show as completed.
Minor April 10, 2025 Item Processing Issue affecting AMERICAS1 Data Center 9h 49m Content, Content, Content, Content and 1 more
Started Apr 10, 2025, 02:21 PM UTC· resolved Apr 11, 2025, 12:11 AM UTC
- investigating Apr 10, 2025, 02:21 PM UTC
We are investigating reports regarding an issue related to Item Processing, which is impacting all our Scale Units We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Pacific Time.
- identified Apr 10, 2025, 02:55 PM UTC
We have identified the issue related to Item Processing affecting our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include files failing to process correctly with uploaded to Highspot. We will provide an update at 09:00 Pacific Time.
- identified Apr 10, 2025, 04:01 PM UTC
We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.
- identified Apr 10, 2025, 05:00 PM UTC
We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:00 Pacific Time.
- identified Apr 10, 2025, 05:30 PM UTC
We have identified the issue impacting Item Processing in all Data Centers. As of right now, we have fixed the Item Processing issues taking place in the AMERICAS2, EMEA1, EMEA2, and APAC1 Data Centers. We are currently resolving the Item Processing issues taking place in the AMERICAS1 Data Center. We will provide another update at 12PM PT.
- monitoring Apr 10, 2025, 07:01 PM UTC
We have deployed a fix for the AMERICAS1 Data Center & are currently reprocessing all content in said Data Center. We expect the reprocess to be done in the next 2-3 hours. We will provide another update by 3PM PT.
- monitoring Apr 10, 2025, 09:49 PM UTC
We continue to reprocess the AMERICAS1 Data Center, which is the only remaining Data Center affected. The only outstanding impact is that PowerPoint animations may not function correctly for users in this Data Center. We will provide another update by 5:00 PM PT.
- monitoring Apr 11, 2025, 12:01 AM UTC
We continue to reprocess the AMERICAS1 Data Center. We expect this to be fully resolved within the next 1 hour. We will provide another update by 7:00 PM PT.
- resolved Apr 11, 2025, 12:11 AM UTC
This incident has been resolved, all reprocessing in the AMERICAS1 Data Center has caught up. End-users will no longer experience any issues when viewing items within Highspot.
Minor March 19, 2025 Degraded Search Performance in Highspot 17m Search, Search, Search, Search and 1 more
Started Mar 19, 2025, 10:03 PM UTC· resolved Mar 19, 2025, 10:20 PM UTC
- investigating Mar 19, 2025, 10:03 PM UTC
We are currently investigating reports of degraded performance in Highspot where Server Dizzy Errors are being returned when using Search. We are investigating this with the highest priority possible. We will provide another update at 4PM PT.
- resolved Mar 19, 2025, 10:20 PM UTC
We have deployed a fix for the degraded performance issue impacting Search in Highspot. This is now fully resolved.
Minor February 26, 2025 Degraded performance in the Engagement Center 39m Engagement, Engagement, Engagement, Engagement and 1 more
Started Feb 26, 2025, 05:12 PM UTC· resolved Feb 26, 2025, 05:52 PM UTC
- investigating Feb 26, 2025, 05:12 PM UTC
We are currently investigating an issue where users are intermittently returned an error when accessing the Engagement Center. We will provide another update at 10AM PT.
- resolved Feb 26, 2025, 05:52 PM UTC
We have deployed a fix for the degraded performance issue impacting the Engagement Center. This is now fully resolved.
Minor February 13, 2025 Degraded performance in Highspot 28m Administration & Authentication, Administration & Authentication, Administration & Authentication, Administration & Authentication and 41 more
Started Feb 13, 2025, 11:12 PM UTC· resolved Feb 13, 2025, 11:40 PM UTC
- investigating Feb 13, 2025, 11:12 PM UTC
We are currently investigating reports of degraded performance in Highspot, including slow load times, latency, and dizzy errors. We are actively investigating this issue and will provide another update at 4PM PT.
- resolved Feb 13, 2025, 11:40 PM UTC
The Engineering Team identified and resolved a DNS issue. All Highspot systems are back to normal.
Minor January 24, 2025 Degraded performance in the AMERICAS1 & AMERICAS2 Data Centers 3h 49m Administration & Authentication, Administration & Authentication, Analytics, Analytics and 14 more
Started Jan 24, 2025, 06:49 PM UTC· resolved Jan 24, 2025, 10:39 PM UTC
- investigating Jan 24, 2025, 06:49 PM UTC
We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.
- investigating Jan 24, 2025, 07:35 PM UTC
We are continuing to investigate the performance degradation issues occurring in the AMERICAS1 & AMERICA2 Data Centers. We will provide another update at 1PM PT.
- investigating Jan 24, 2025, 08:37 PM UTC
We continue to investigate the reports of degraded performance in the AMERICAS1 & AMERICAS2 Data Centers. The Engineering Team is actively working on a fix at the moment. We will provide another update at 3PM PT.
- resolved Jan 24, 2025, 10:39 PM UTC
The Engineering Team has deployed a fix for the performance issues in the AMERICAS1 & AMERICAS2 Data Centers. Performance in the AMERICAS1 & AMERICAS2 Data Centers is back to normal.
Major January 22, 2025 Login issues across multiple Data Centers 2h 2m Administration & Authentication, Administration & Authentication, Administration & Authentication, Administration & Authentication and 1 more
Started Jan 22, 2025, 01:05 AM UTC· resolved Jan 22, 2025, 03:07 AM UTC
- investigating Jan 22, 2025, 01:05 AM UTC
We are currently investigating intermittent reports of login issues across multiple Data Centers. The Engineering Team is currently investigating with the highest priority possible. We will provide another update at 6PM PT.
- investigating Jan 22, 2025, 01:45 AM UTC
Our Engineering team continues to investigate intermittent login issues. We have identified the root of the issue & are actively working on a fix. We will provide another update at 8PM PT.
- resolved Jan 22, 2025, 03:07 AM UTC
The Engineering Team deployed a fix for the intermittent login issues. This issue is now fully resolved.
Minor January 17, 2025 Training and Coaching Issue on All Data Centers 2h 3m Learning, Learning, Learning, Learning and 1 more
Started Jan 17, 2025, 04:19 PM UTC· resolved Jan 17, 2025, 06:22 PM UTC
- investigating Jan 17, 2025, 04:19 PM UTC
We are investigating reports regarding an issue related to Training and Coaching on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 09:00 Pacific Time.
- investigating Jan 17, 2025, 05:03 PM UTC
We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.
- identified Jan 17, 2025, 06:11 PM UTC
We have identified the issue related to Training and Coaching in our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include videos views not being tracked & course submissions not registering. We will provide an update at 11:00 Pacific Time.
- resolved Jan 17, 2025, 06:22 PM UTC
The issue related to Training and Coaching has now been resolved.
Notice November 6, 2024 Highspot Marketplace Currently Unavailable 37m
Started Nov 06, 2024, 08:04 PM UTC· resolved Nov 06, 2024, 08:41 PM UTC
- investigating Nov 06, 2024, 08:04 PM UTC
We are currently investigating the Highspot Marketplace being down. Our Engineering Team is investigating this with the highest priority at the moment. We will provide another update by 3PM PT.
- resolved Nov 06, 2024, 08:41 PM UTC
The Highspot Marketplace is back up & available.