Highspot incident

Performance issues in AMERICAS2 Data Center

Minor Resolved View vendor source →

Highspot experienced a minor incident on September 10, 2026 affecting Administration & Authentication and Analytics and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 07:40 PM UTC
Resolved
Sep 10, 2026, 09:00 PM UTC
Duration
1h 20m
Detected by Pingoru
Sep 10, 2026, 07:40 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Sep 10, 2026, 07:40 PM UTC

    We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 3PM PT.

  2. resolved Sep 10, 2026, 09:00 PM UTC

    The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.