Highspot Outage History

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Highspot had 6 outages in the last 2 years totaling 33h 33m of downtime — averaging 0.2 incidents per month.

There were 6 Highspot outages since October 20, 2025 totaling 33h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.highspot.com

Minor September 10, 2026

Performance issues in AMERICAS2 Data Center

Detected by Pingoru
Sep 10, 2026, 07:40 PM UTC
Resolved
Sep 10, 2026, 09:00 PM UTC
Duration
1h 20m
Affected: Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement
Timeline · 2 updates
  1. investigating Sep 10, 2026, 07:40 PM UTC

    We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 3PM PT.

  2. resolved Sep 10, 2026, 09:00 PM UTC

    The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.

Read the full incident report →

Major July 17, 2026

Review Submission tab within Learning Center Issue in AMERICAS1 & AMERICAS2 Data Center

Detected by Pingoru
Jul 17, 2026, 04:35 PM UTC
Resolved
Jul 17, 2026, 08:26 PM UTC
Duration
3h 50m
Affected: LearningLearning
Timeline · 5 updates
  1. investigating Jul 17, 2026, 04:35 PM UTC

    We are investigating reports of an issue where managers are unable to review submissions within the Learning Center in our AMERICAS1 & AMERICAS2 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:30 AM Pacific Time.

  2. investigating Jul 17, 2026, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 17, 2026, 06:56 PM UTC

    The Engineering Team has identified the root cause of this issue and are working towards the fix.

  4. identified Jul 17, 2026, 06:59 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jul 17, 2026, 08:26 PM UTC

    The issue related to managers are unable to review submissions within the Learning Center has now been resolved.

Read the full incident report →

Critical February 26, 2026

Pitches and Digital Rooms failing to send

Detected by Pingoru
Feb 26, 2026, 05:05 PM UTC
Resolved
Feb 26, 2026, 05:52 PM UTC
Duration
47m
Affected: PitchesPitchesPitchesPitchesPitches
Timeline · 2 updates
  1. investigating Feb 26, 2026, 05:05 PM UTC

    We are investigating an issue where Pitches and Digital Rooms are failing to send across all data centers. Our Engineering Team is actively working on a resolution. We will provide another update at 10AM PT.

  2. resolved Feb 26, 2026, 05:52 PM UTC

    We have deployed a fix for this issue - all Digital Rooms and Pitches are now sending without issue. This is fully resolved.

Read the full incident report →

Minor November 12, 2025

Performance Latency in AMERICAS2 Data Center

Detected by Pingoru
Nov 12, 2025, 06:01 PM UTC
Resolved
Nov 12, 2025, 09:57 PM UTC
Duration
3h 55m
Affected: Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement
Timeline · 3 updates
  1. investigating Nov 12, 2025, 06:01 PM UTC

    We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue. We will provide another update by 12 PM PT.

  2. monitoring Nov 12, 2025, 07:57 PM UTC

    We have remediated the issue and are currently monitoring system performance. Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.

  3. resolved Nov 12, 2025, 09:57 PM UTC

    This incident has been resolved. System performance has returned to fully operational.

Read the full incident report →

Critical November 10, 2025

Platform Incident

Detected by Pingoru
Nov 10, 2025, 12:31 PM UTC
Resolved
Nov 10, 2025, 01:03 PM UTC
Duration
31m
Affected: Administration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAnalyticsAnalyticsAnalyticsAnalyticsAnalyticsPitchesPitchesPitchesPitchesPitchesEngagementEngagementEngagementEngagementEngagement
Timeline · 2 updates
  1. investigating Nov 10, 2025, 12:31 PM UTC

    We are investigating reports regarding an issue the is impacting the Highspot Platform. This is impacting all our Scale Units and multiple features on the platform. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.

  2. resolved Nov 10, 2025, 01:03 PM UTC

    The issue that impacted multiple features on all Data Centers has now been resolved. All customers with impacted customer have been notified.

Read the full incident report →

Minor October 20, 2025

Performance Degradation Due to AWS Service Disruptions for AMERICAS

Detected by Pingoru
Oct 20, 2025, 05:48 PM UTC
Resolved
Oct 21, 2025, 04:56 PM UTC
Duration
23h 7m
Affected: Administration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAnalyticsAnalyticsAnalyticsAnalyticsAnalyticsContentContentContentContentContentCRM IntegrationCRM IntegrationCRM IntegrationCRM IntegrationCRM IntegrationLearningLearningLearningLearningLearningPitchesPitchesPitchesPitchesPitchesSearchSearchSearchSearchSearchSupport CenterSupport CenterSupport CenterSupport CenterSupport CenterEngagementEngagementEngagementEngagementEngagement
Timeline · 11 updates

Read the full incident report →