Highnote Outage History
Highnote is up right nowPingoru has recorded 33 incidents for Highnote: 8 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 546 (0%) |
Incidents, newest first
Minor October 22, 2026 Webhook notifications delayed 47m
Started Oct 22, 2026, 10:42 PM UTC· resolved Oct 22, 2026, 11:30 PM UTC
- investigating Oct 22, 2026, 10:42 PM UTC
We are currently investigating an issue affecting webhook notification delivery on the Highnote platform. What’s happening: Starting at approximately 2:39 PM PT on October 22, a portion of webhook notifications may be delayed or not delivered. The issue is related to an upstream cloud infrastructure provider, and our engineering team is actively working on it. What’s not impacted: Card authorizations and transaction processing are not impacted. What you can do: If your workflows depend on webhook notifications, we recommend using the Highnote API to confirm the current state of transactions and other events in the meantime. We will share updates as they become available on our status page. If you have questions, please reach out to [[email protected]](mailto:[email protected] "[email protected]").
- resolved Oct 22, 2026, 11:30 PM UTC
All delayed notifications have been delivered.
Critical August 15, 2026 Mastercard Outage –
Started Aug 15, 2026, 06:45 AM UTC· resolved Aug 15, 2026, 06:45 AM UTC
- identified Aug 17, 2026, 11:14 PM UTC
Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.
- investigating Aug 17, 2026, 11:14 PM UTC
The incident is still ongoing
- resolved Aug 17, 2026, 11:14 PM UTC
Mastercard transaction processing across Issuing and Acquiring has been resolved. The incident did not impact access to the Highnote Platform API or Dashboard.
- investigating Aug 17, 2026, 11:14 PM UTC
Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. The issue impact includes issuing (Mastercard, Pulse, and MoneyPass) and Acquiring. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.
Notice May 17, 2026 Reports being generated may be missing data. Transaction processing is not impacted. 4h 47m
Started May 17, 2026, 04:51 PM UTC· resolved May 17, 2026, 09:38 PM UTC
- investigating May 17, 2026, 04:51 PM UTC
We are currently investigating an issue that may be causing delays in reporting data.
- resolved May 17, 2026, 09:38 PM UTC
This incident has been resolved.
Notice April 30, 2026 Delays to webhook and event delivery 1h 23m Notifications
Started Apr 30, 2026, 11:29 AM UTC· resolved Apr 30, 2026, 12:53 PM UTC
- identified Apr 30, 2026, 11:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 30, 2026, 12:53 PM UTC
This incident has been resolved.
Notice February 21, 2026 Visa is currently experiencing an issue that may lead to a slight increase in declines. 1h 39m Transaction Processing - Visa
Started Feb 21, 2026, 12:50 AM UTC· resolved Feb 21, 2026, 02:30 AM UTC
- monitoring Feb 21, 2026, 12:50 AM UTC
Declined transactions can be retried and should be successful. Our team is actively investigating and monitoring the situation. At this time, there is no confirmed service disruption.
- resolved Feb 21, 2026, 02:30 AM UTC
This incident has been resolved.
Notice February 7, 2026 Reports being generated may be missing data. Transaction processing is NOT impacted. 2h 33m
Started Feb 07, 2026, 05:04 PM UTC· resolved Feb 07, 2026, 07:38 PM UTC
- investigating Feb 07, 2026, 05:04 PM UTC
We are currently investigating this issue.
- resolved Feb 07, 2026, 07:38 PM UTC
This incident has been resolved.
Critical November 14, 2025 Configuration update caused degraded performance to Highnote APIs 16m API, Dashboard, Test Environment
Started Nov 14, 2025, 12:51 AM UTC· resolved Nov 14, 2025, 01:08 AM UTC
- monitoring Nov 14, 2025, 01:18 AM UTC
RESOLVED. The downtime lasted 17 minutes, from 4:51:30 PST to 5:08:30 PST.
- resolved Nov 14, 2025, 01:19 AM UTC
This incident has been resolved.
Minor October 20, 2025 Cloud Provider Issues Impacting Some Services 22h 26m
Started Oct 20, 2025, 05:00 PM UTC· resolved Oct 21, 2025, 03:27 PM UTC
- monitoring Oct 20, 2025, 05:00 PM UTC
Application Processing: Applications may be delayed in processing Reports: Report generation is now operational
- resolved Oct 21, 2025, 03:27 PM UTC
This incident has been resolved.
Minor January 21, 2025 Historical baseline - Acquiring –
Started Jan 21, 2025, 08:00 AM UTC· resolved Jan 21, 2025, 08:00 AM UTC
- resolved Aug 03, 2026, 08:18 PM UTC
No incidents have been recorded for Acquiring.
Notice January 8, 2025 Longer delays on asynchronous operations –
Started Jan 08, 2025, 03:30 PM UTC· resolved Jan 08, 2025, 03:30 PM UTC
- resolved Aug 03, 2026, 07:22 PM UTC
This message provides an update regarding a service disruption that affected our platform earlier today. From 7:12 AM PST to 7:34 AM PST (22 minutes), asynchronous operations may have experienced delays due to an incident on a third-party cloud platform that we utilize. The following operations were impacted: -Balance Updates -ACH Transactions -Transfers -Search Data Indexing All operations have caught up as of 7:34 AM PST.