Heymarket incident

Outgoing Message Failures

Resolved after 3 hours 22 minutes, affecting Messaging, on December 10, 2021.

identified Dec 10, 2021, 10:16 PM UTC

The issue has been identified and a fix has been implemented. We are currently monitoring and seeing failure rates decrease rapidly.

Started: Dec 10, 2021, 09:32 PM UTC
Resolved: Dec 11, 2021, 12:54 AM UTC
Duration: 3h 22m
Detected by Pingoru: Dec 10, 2021, 09:32 PM UTC

Affected components

Messaging

Update timeline

investigating Dec 10, 2021, 09:32 PM UTC

We are currently investigating reports of intermittent outgoing message failures.
identified Dec 10, 2021, 10:16 PM UTC

The issue has been identified and a fix has been implemented. We are currently monitoring and seeing failure rates decrease rapidly.
resolved Dec 11, 2021, 12:54 AM UTC

This incident has been resolved and outgoing messages are sending normally.

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