Heymarket incident
SMS - Downstream issues with failed messages to certain carriers
Resolved after 1 hour 25 minutes, affecting Messaging and Twilio SMS, on September 28, 2023.
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
Affected components
Update timeline
- investigating Sep 28, 2023, 07:10 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- identified Sep 28, 2023, 08:23 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- investigating Sep 28, 2023, 08:23 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- resolved Sep 28, 2023, 08:36 PM UTC
The carriers have resolved the issue. Sorry for the inconvenience caused.
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