Heymarket experienced a minor incident on October 20, 2025 affecting Messaging, lasting 15h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Messaging
Update timeline
- investigating Oct 20, 2025, 07:04 PM UTC
We are currently tracking an upstream provider incident that is impacting a subset of users. The issue has been identified as stemming from an underlying infrastructure problem within a major cloud provider’s U.S. region.
- identified Oct 20, 2025, 07:05 PM UTC
A fix has been identified by the carrier and is currently being worked on and monitored.
- monitoring Oct 20, 2025, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:36 PM UTC
This incident has been resolved.