Resolved after 5 days 1 hour, on October 4, 2024.
We implemented a fix and are currently monitoring the result..
Update timeline
- investigating Oct 04, 2024, 12:02 PM UTC
We are currently investigating an incident where some customers are experiencing connection issues with IPv6..
- identified Oct 09, 2024, 10:00 AM UTC
We were able to identify an issue with in our app network stack, which did not properly fall back to IPv4 if the connected network's IPv6 routes were broken..
- monitoring Oct 09, 2024, 12:13 PM UTC
We implemented a fix and are currently monitoring the result..
- resolved Oct 09, 2024, 01:41 PM UTC
This incident has been resolved..
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