Resolved after 23 hours 22 minutes, affecting High Wycombe, on January 6, 2026.
Our engineering teams are currently on site investigating the issue and carrying out repair work. Service is being restored as quickly as possible. If no further issues are found, customers should be back online by 5:00 PM today . We appreciate your patience and will provide further updates if needed.
Affected components
Update timeline
- investigating Jan 06, 2026, 01:57 PM UTC
We’re having a technical issue in your area. This means you may be experiencing problems with your internet. If you are, please accept our apologies for the inconvenience this is causing you. Rest assured, we're working hard to get things up and running as quickly as we can - we'll be back in touch soon with more information. Thank you for your patience.
- investigating Jan 07, 2026, 10:51 AM UTC
Our engineering teams are currently on site investigating the issue and carrying out repair work. Service is being restored as quickly as possible. If no further issues are found, customers should be back online by 5:00 PM today . We appreciate your patience and will provide further updates if needed.
- resolved Jan 07, 2026, 01:20 PM UTC
The incident has been resolved.
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