pingoru pingoru Hey!Broadband had 12 outages in the last 2 years totaling 63h 23m of downtime, averaging 0.5 incidents per month.
There were 12 Hey!Broadband outages since November 6, 2025 totaling 63h 23m of downtime. Each is summarised below. Incident details, duration, and resolution information.
The cause has been identified and a fix is being implemented.
The incident has been resolved.
We are investigating the issue now.
We are aware of an outage affecting services in your area. Our field engineers have been notified and are working to investigate and restore service as quickly as possible. We will provide further updates as soon as more information is available.
The incident has been resolved.
"Lane End" is Down
All components are Operational
"Farnborough" is Down
An engineer is on the way to site . Further updates will be provided once the engineer has arrived and completed initial diagnostics.
The engineer is now on site and is currently verifying the cause of the issue. Further updates will be provided once the initial diagnostics have been completed.
We’ve found the cause of the issue affecting your connection — a damaged cable. A team will be dispatched tomorrow to replace the damaged cable and restore service as quickly as possible. We will keep you updated while the work is being carried out, subject to any blockages we may find during the repair process. We’re sorry for the inconvenience and appreciate your patience.
Our team is now onsite and replacement work on the damaged cable is underway. We are working to restore service as quickly as possible and will continue to provide updates as the repair progresses. Please note that completion times may be affected if any unforeseen blockages or additional issues are identified during the repair process. We apologize for the inconvenience and thank you for your continued patience while we work to resolve this issue.
All components are Operational
"Aylesbury" is Down
All components are Operational
"Beaconsfield" is Down
All components are Operational
We’re currently experiencing an unplanned power outage in the local area, which is affecting broadband services for some customers. Our engineers are aware of the issue and are working with the electricity provider to restore power as quickly as possible. At this time, there is no confirmed restoration estimate, but we will provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
The incident has been resolved.
"Chesham" is Down
All components are Operational
"Cranleigh" is Down
All components are Operational
"Camberley" is Down
The service has recovered, but we are still awaiting confirmation. Monitoring continues.
The incident has been resolved.