Resolved after 4 days 15 hours, affecting Farnham, on January 30, 2026.
Status Update Around 20 customers in the area are currently affected by this outage. The initial fault began on Friday, with additional customers impacted during ongoing repair efforts. Our engineers have been working to resolve the issue over the past two days, however the fault involves a very long cable run, making diagnosis and repair more complex. The area is busy and access to the required chambers has been challenging. Additional engineering teams will be on site tomorrow to continue investigation and repairs. We appreciate your patience while this work continues.
Affected components
Update timeline
- identified Jan 30, 2026, 10:49 PM UTC
Status Update Around 20 customers in the area are currently affected by this outage. The initial fault began on Friday, with additional customers impacted during ongoing repair efforts. Our engineers have been working to resolve the issue over the past two days, however the fault involves a very long cable run, making diagnosis and repair more complex. The area is busy and access to the required chambers has been challenging. Additional engineering teams will be on site tomorrow to continue investigation and repairs. We appreciate your patience while this work continues.
- resolved Feb 04, 2026, 01:53 PM UTC
The incident has been resolved.
Your product runs on more than Hey!Broadband
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services