Hey!Broadband incident

Technical Issue in your area

Resolved after 1 day 20 hours, affecting High Wycombe, on February 11, 2026.

identified Feb 12, 2026, 05:09 PM UTC

Update: Traffic management will be required to continue the works needed to restore your connection. If no further blockages are identified, service is expected to be restored by the end of the day on 13/02.

Started
Feb 11, 2026, 03:54 PM UTC
Resolved
Feb 13, 2026, 12:45 PM UTC
Duration
1d 20h
Detected by Pingoru
Feb 11, 2026, 03:54 PM UTC

Affected components

High Wycombe

Update timeline

  1. investigating Feb 11, 2026, 03:54 PM UTC

    We are currently aware of a service outage affecting 28 customers in the area. Our team is investigating the issue and working to restore service as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. identified Feb 12, 2026, 05:09 PM UTC

    Update: Traffic management will be required to continue the works needed to restore your connection. If no further blockages are identified, service is expected to be restored by the end of the day on 13/02.

  3. resolved Feb 13, 2026, 12:45 PM UTC

    The incident has been resolved.

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