Resolved after 3 days 2 hours, affecting Crawley, on February 23, 2026.
Following the works carried out today, we’ve identified that resolving the issue requires access to underground chambers. A special permit is needed for this access, which has been granted for tomorrow (26/02).
Affected components
Update timeline
- investigating Feb 23, 2026, 01:10 PM UTC
We’re having a technical issue in your area. This means you may be experiencing problems with your internet. If you are, please accept our apologies for the inconvenience this is causing you. Rest assured, we're working hard to get things up and running as quickly as we can - we'll be back in touch soon with more information. Thank you for your patience.
- identified Feb 24, 2026, 09:13 AM UTC
The cause has been identified and a fix is being implemented.
- identified Feb 25, 2026, 05:33 PM UTC
Following the works carried out today, we’ve identified that resolving the issue requires access to underground chambers. A special permit is needed for this access, which has been granted for tomorrow (26/02).
- resolved Feb 26, 2026, 03:57 PM UTC
The incident has been resolved.
Your product runs on more than Hey!Broadband
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services