Resolved after 2 days 6 hours, affecting Ealing and Park Royal and 1 more, on March 12, 2026.
Customer services are progressively being restored, and some customers are already back online. Our team is continuing work to bring all remaining customers back online. We expect 100% restoration by 6pm today.
Affected components
Update timeline
- investigating Mar 12, 2026, 09:52 AM UTC
We’re having a technical issue in your area. This means you may be experiencing problems with your internet. If you are, please accept our apologies for the inconvenience this is causing you. Rest assured, we're working hard to get things up and running as quickly as we can - we'll be back in touch soon with more information. Thank you for your patience.
- identified Mar 12, 2026, 04:12 PM UTC
Engineers are currently investigating a damaged cable affecting services in the area. Work is ongoing to replace the cable and restore connectivity. Repairs are expected to continue tomorrow. We will provide further updates as more information becomes available.
- identified Mar 13, 2026, 11:34 AM UTC
We have identified a damaged cable that may be affecting your connectivity. Our engineers are currently working to replace it. We expect the repair to be completed by 5:00 PM .
- identified Mar 13, 2026, 05:37 PM UTC
The cable replaced is very long and requires additional work to complete. Due to access constraints in the area, Our team will continue the repair on 14/03 to finish restoring your connection. Thank you for your patience and understanding.
- identified Mar 14, 2026, 12:33 PM UTC
Customer services are progressively being restored, and some customers are already back online. Our team is continuing work to bring all remaining customers back online. We expect 100% restoration by 6pm today.
- resolved Mar 14, 2026, 04:01 PM UTC
The incident has been resolved.
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