Resolved after 4 days 23 hours, affecting Berkhamsted, on April 16, 2026.
We apologise for the inconvenience caused. Our engineers are currently replacing the damaged cable affecting your connection. Subject to no blockages being identified, restoration is expected by 5:00 PM.
Affected components
Update timeline
- investigating Apr 17, 2026, 01:29 PM UTC
An issue has been acknowledged and we are investigating further.
- identified Apr 20, 2026, 08:38 AM UTC
The cause has been identified and a fix is being implemented.
- identified Apr 21, 2026, 08:05 AM UTC
Our team is currently on site working to complete the cable replacement as quickly as possible. We’ll continue to provide updates as the work progresses. We apologise for any inconvenience and appreciate your patience. Hey! Broadband Team
- identified Apr 21, 2026, 12:14 PM UTC
We apologise for the inconvenience caused. Our engineers are currently replacing the damaged cable affecting your connection. Subject to no blockages being identified, restoration is expected by 5:00 PM.
- resolved Apr 21, 2026, 05:13 PM UTC
The incident has been resolved.
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