Resolved after 2 days 2 hours, affecting Berkhamsted, on May 8, 2026.
Work is still ongoing to repair the remaining local lines and restore service to the remaining affected customers. Our engineers continue to work hard on the issue, and we will provide further updates as these final connections are restored.
Affected components
Update timeline
- investigating May 08, 2026, 01:00 PM UTC
An issue has been acknowledged and we are investigating further.
- identified May 08, 2026, 06:00 PM UTC
We’ve found the cause of the issue affecting your connection — a damaged cable. A team will be dispatched tomorrow to replace the damaged cable and restore service as quickly as possible. We will keep you updated while the work is being carried out, subject to any blockages we may find during the repair process. We’re sorry for the inconvenience and appreciate your patience.
- identified May 09, 2026, 07:05 PM UTC
Our teams have successfully repaired the primary damaged cable, which has brought the majority of affected customers back online. Work will continue tomorrow morning to repair the remaining local lines and bring the rest of our customers back online. We will provide further updates as these final connections are restored. "
- identified May 10, 2026, 12:23 PM UTC
Work is still ongoing to repair the remaining local lines and restore service to the remaining affected customers. Our engineers continue to work hard on the issue, and we will provide further updates as these final connections are restored.
- resolved May 10, 2026, 03:36 PM UTC
The incident has been resolved.
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