Resolved after 1 hour 29 minutes, affecting Ealing and London Ealing C6 and 1 more, on May 13, 2026.
We’re currently experiencing an unplanned power outage in the local area, which is affecting broadband services for some customers. Our engineers are aware of the issue and are working with the electricity provider to restore power as quickly as possible. At this time, there is no confirmed restoration estimate, but we will provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating May 13, 2026, 03:00 PM UTC
We’re currently experiencing an unplanned power outage in the local area, which is affecting broadband services for some customers. Our engineers are aware of the issue and are working with the electricity provider to restore power as quickly as possible. At this time, there is no confirmed restoration estimate, but we will provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
- resolved May 13, 2026, 04:29 PM UTC
The incident has been resolved.
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