"Farnborough" is Down

Update timeline

1. investigating May 29, 2026, 09:05 AM UTC

   "Farnborough" is Down

2. investigating May 29, 2026, 10:10 AM UTC

   An engineer is on the way to site . Further updates will be provided once the engineer has arrived and completed initial diagnostics.

3. investigating May 29, 2026, 10:40 AM UTC

   The engineer is now on site and is currently verifying the cause of the issue. Further updates will be provided once the initial diagnostics have been completed.

4. identified May 29, 2026, 03:14 PM UTC

   We’ve found the cause of the issue affecting your connection — a damaged cable. A team will be dispatched tomorrow to replace the damaged cable and restore service as quickly as possible. We will keep you updated while the work is being carried out, subject to any blockages we may find during the repair process. We’re sorry for the inconvenience and appreciate your patience.

5. identified May 30, 2026, 10:44 AM UTC

   Our team is now onsite and replacement work on the damaged cable is underway. We are working to restore service as quickly as possible and will continue to provide updates as the repair progresses. Please note that completion times may be affected if any unforeseen blockages or additional issues are identified during the repair process. We apologize for the inconvenience and thank you for your continued patience while we work to resolve this issue.

6. resolved May 30, 2026, 12:06 PM UTC

   All components are Operational