Resolved after 1 day 7 hours, affecting Amersham, on August 12, 2026.
Our engineers have successfully cleared the blockage and completed the cable pull. Fibre splicing is now underway, and we expect affected services to begin restoring shortly. Our team will continue working on-site until connectivity has been fully restored. We appreciate your patience and understanding while we complete the repair.
Affected components
Update timeline
- investigating Aug 12, 2026, 11:27 AM UTC
An issue has been acknowledged and we are investigating further.
- identified Aug 13, 2026, 06:30 AM UTC
Yesterday evening, we were unable to complete the cable repair due to a blockage in the route. Our team is back on site this morning with the required permits and additional resources. Work is ongoing to restore service as soon as possible. Sorry for the disruption.
- identified Aug 13, 2026, 03:56 PM UTC
Our engineers have successfully cleared the blockage and completed the cable pull. Fibre splicing is now underway, and we expect affected services to begin restoring shortly. Our team will continue working on-site until connectivity has been fully restored. We appreciate your patience and understanding while we complete the repair.
- resolved Aug 13, 2026, 06:36 PM UTC
The incident has been resolved.
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