Resolved after 11 hours 23 minutes, affecting East Grinstead, on August 20, 2026.
Our engineers are still on site and actively working to restore your service. The repairs are taking longer than we first anticipated, and we're sorry for the continued disruption this is causing. We're doing everything we can to get you back online as quickly as possible, and we'll post another update as soon as we have more to share. Thank you for your continued patience.
Affected components
Update timeline
- investigating Aug 20, 2026, 07:41 AM UTC
We’re having a technical issue in your area. This means you may be experiencing problems with your internet. If you are, please accept our apologies for the inconvenience this is causing you. Rest assured, we're working hard to get things up and running as quickly as we can - we'll be back in touch soon with more information. Thank you for your patience.
- investigating Aug 20, 2026, 02:19 PM UTC
The repairs in your area are taking a little longer than expected. Our engineers are working as quickly as possible to get you connected again. Thank you for bearing with us and we apologise for the inconvenience.
- investigating Aug 20, 2026, 05:30 PM UTC
Our engineers are still on site and actively working to restore your service. The repairs are taking longer than we first anticipated, and we're sorry for the continued disruption this is causing. We're doing everything we can to get you back online as quickly as possible, and we'll post another update as soon as we have more to share. Thank you for your continued patience.
- resolved Aug 20, 2026, 07:05 PM UTC
The incident has been resolved.
Your product runs on more than Hey!Broadband
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services