Resolved after 3 hours 33 minutes, affecting Chalfont St Peter and Hemel Hempstead, on September 17, 2026.
The fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 17, 2026, 07:23 AM UTC
An issue has been acknowledged and we are investigating further.
- identified Sep 17, 2026, 09:10 AM UTC
We are currently experiencing a service outage affecting some customers, which began earlier this morning. Our engineering team has identified the issue and is actively working to restore service as quickly as possible. We will provide further updates here as soon as we have more information or once the issue has been resolved. We apologise for the disruption and thank you for your patience.
- monitoring Sep 17, 2026, 10:26 AM UTC
The fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 10:57 AM UTC
The incident has been resolved.
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